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Ferdinan, Ferdinan (2004) Peningkatan proses penjualan melalui implementasi customer relationship management (CRM). Masters thesis, Universitas Pelita Harapan.

Ikhsan, Alga (2003) Penerapan keseimbangan lini pada lini produksi PT. Xgarmindo. Masters thesis, Universitas Pelita Harapan.

Siadari, Karmex (2002) Perbaikan dan peningkatan kinerja teknologi informasi di Abo:suatu pendekatan hipotetis (Dalam rangka mendukung perbaikan proses bisnis ABO). Masters thesis, Universitas Pelita Harapan.

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