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Christin, Velencia (2022) Pengaruh kualitas layanan self-service technology terhadap loyalitas pelanggan dan niat perilaku dimediasi oleh kepuasan pelanggan dan citra merek. Bachelor thesis, Universitas Pelita Harapan.

Sugihati, Caren (2022) PENGARUH ENTERTAINMENT, INFORMATIVENESS, IRRITATION, DAN SOURCE CREDIBILITY TERHADAP PURCHASE INTENTION EKOLABEL: STUDI PADA KONSUMEN EKOLABEL STARBUCKS. Bachelor thesis, Universitas Pelita Harapan.

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