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Rachel, Lybiel Kiara (2023) Analisis pengaruh effort expectancy, perceived usefulness, information quality, perceived risk, social influence untuk membentuk repurchase intention pada pengguna Shopeefood di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Rohmah, Nailatur (2023) Analisis pengaruh entertainment, interaction, trendiness, customisation dan electronic word of mouth pada customer loyalty melalui consumer brand engagement pada instagram toko kopi tuku di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
As'ad, Hafez Muhammad (2023) Analisis performance expectancy, effort expectancy, social influence, facilitating condition, hedonic motivation, price value, habit terhadap use behavior melalui behavioral intention penggunaan ShopeePay di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Yakobus, Jason (2022) Analisis pengaruh pysical quality,staff behavior,ideal self congruence,terhadap brand loyalty melalui customer satisfaction pada Kofibrik Surabaya di Tenggilis. Bachelor thesis, Universtitas Pelita Harapan.
Lembang, Calvin Gamaliel (2022) Analisis pengaruh utilitarian value, web informativeness, web entertainment, dan hedonic value, terhadap e-loyalty melalui e-satisfaction pada pelanggan aplikasi Tokopedia di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Tanadji, Christopher Ronald (2022) Analisis pengaruh efficiency, customer service, trust, product quality, application appearance terhadap customer satisfaction dan customer loyalty pelanggan aplikasi Shopee supermarket di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
