Items where Author is "Anggrek, Steven Samuel"
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Anggrek, Steven Samuel (2021) Analisis pengaruh technical quality, application quality, information quality, social influence, sources of credibility, customer experience, dan performance expectancy terhadap customer satisfaction dan trust dan pada akhirnya word-of-mouth pada pelanggan Aplikasi Zalora di Surabaya. Bachelor thesis, Universitas Pelita Harapan.