Items where Author is "Jusman, Rediahata"

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Jusman, Rediahata (2007) Analisa pengaruh kinerja waktu dan penanganan serta kualitas barang dan layanan terhadap loyalitas pelanggan setelah dimediasi oleh kepuasan pelanggan di Bengkel Mobil Ford. Bachelor thesis, Universitas Pelita Harapan.

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