make_name_string expected hash reference (2025) Analisis pengaruh training, SOP, decision making, communication dan delegation of authority terhadap employee performance pada hotel XYZ di Surabaya. Masters thesis, Universitas Pelita Harapan.

Kasima, Mikhael (2025) PENGARUH KUALITAS PELAYANAN AFTER SALES SERVICE PADA KEPUASAN PELANGGAN DEALER ASRI MOBIL SURABAYA. Bachelor thesis, Universitas Pelita Harapan.

Stefani, Stefani (2025) Analisis pengaruh food quality, service quality, quality of environment, price fairness, dan authenticity terhadap behavioral intention melalui satisfaction pada pelanggan Bon Ami Simpang Darmo. Bachelor thesis, Universitas Pelita Harapan.

Tanggono, Michael (2025) Pengaruh pengalaman pelanggan pada loyalitas dan word of mouth melalui kepuasaan pelanggan central garage Kendangsari Surabaya. Bachelor thesis, Universitas Pelita Harapan.