A

Asmoro, Eveline Restu (2025) Analisis pengaruh tangibles, reliability, responsiveness, assurance, empathy terhadap customer satisfaction melalui service quality pada pelanggan Kopi Kenangan Pakuwon Mall Surabaya. Bachelor thesis, Universitas Pelita Harapan.

D

Devi, Kadek Riasita (2025) Analisis pengaruh dimensi pengalaman wisata terhadap passenger loyalty melalui escapism dan perceived quality: studi pada penumpang short cruise The Shivanna Bali=An analysis of the influence of tourism experience dimensions on passenger loyalty through escapism and perceived quality: a study of short cruise passengers on The Shivanna Bali. Bachelor thesis, Universitas Pelita Harapan.

N

Napitupulu, Priskilla Ebenancy Ezeramona (2025) Analisis pengaruh effort expectancy, performance expectancy, social expectancy terhadap user behavior melalui behavioral intention pada pengguna OVO di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

P

Pingak, Deanarv Sean Sabatian (2025) Analisis pengaruh service quality, food quality dan price-value ratio mempengaruhi satisfaction mempengaruhi behavioral intentions sebagai variabel intervening pada Mc. Donald’s Rungkut, Surabaya. Bachelor thesis, Universitas Pelita Harapan.

S

Sanvagga, Maghakwan (2025) Analisis pengaruh size, tangibility, growth, dan debt to assets terhadap return on assets (ROA) perusahaan properti bursa efek Indonesia 2019-2024. Bachelor thesis, Universitas Pelita Harapan.

Sarindat, Christine (2025) Pengaruh compliance, assurance, reliability, tangibility, empathy, responsiveness, dan sincerity terhadap customer loyalty melalui customer satisfaction pada pemohon di Kantor Imigrasi Tanjung Perak Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Stefani, Stefani (2025) Analisis pengaruh food quality, service quality, quality of environment, price fairness, dan authenticity terhadap behavioral intention melalui satisfaction pada pelanggan Bon Ami Simpang Darmo. Bachelor thesis, Universitas Pelita Harapan.

T

Tanggono, Michael (2025) Pengaruh pengalaman pelanggan pada loyalitas dan word of mouth melalui kepuasaan pelanggan central garage Kendangsari Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Tejakusuma, Julio Calvin (2025) Analisis pengaruh perceived usefulness, perceived ease of use, perceived enjoyment terhadap continuance intention melalui satisfaction pada pengguna aplikasi Gofood di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Tjendra, Edward (2025) Pengaruh digital storefront, ease of use,usefulness terhadap repurchase intention melalui e-trust dan e-satisfaction pada pelanggan aplikasi Mcdonald Graha Famili Surabaya. Bachelor thesis, Universitas Pelita Harapan.