Rifa, Alissa (2023) Analisis kepuasan dan niat kunjungan ulang pasien poli spesialis RS XYZ Kota Bekasi. Masters thesis, Universitas Pelita Harapan.
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Abstract
Penelitian ini dilakukan atas dasar ketidaksesuaian antara target dengan capaian kunjungan poli spesialis RS XYZ Kota Bekasi. Sehingga dilakukan penelitian dalam upaya untuk meningkatkan revisit intention di RS XYZ Kota Bekasi. Beberapa teori memaparkan peningkatan patient satisfaction menyebabkan terjadinya peningkatan revisit intention. Patient satisfaction berhubungan dengan hospital’s physical environment, registration service, waiting time, doctor service, dan nurse service. Model yang digunakan pada penelitian ini diadaptasi dari penelitian terdahulu yang diuji secara empiris pada populasi pasien poli spesialis RS XYZ Kota Bekasi. Pengumpulan data responden dilakukan dengan purposive sampling dengan jumlah responden 400 orang. Data dianalisis dengan metode PLS- SEM. Hasil dari penelitian menunjukan bahwa hospital’s physical environment, registration service, waiting time, doctor service, dan nurse service mempunyai pengaruh positif terhadap patient satisfaction. Selain itu, patient satisfaction juga mempunyai pengaruh positif terhadap revisit intention.
| Item Type: | Thesis (Masters) | ||||||||
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| Uncontrolled Keywords: | Kepuasan pasien ; niat kunjungan ulang ; pasien poli spesialis | ||||||||
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management | ||||||||
| Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Hospital Administration Current > Faculty/School - UPH Karawaci > Business School > Master of Hospital Administration |
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| Depositing User: | Users 21956 not found. | ||||||||
| Date Deposited: | 14 Jul 2023 09:02 | ||||||||
| Last Modified: | 14 Jul 2023 09:02 | ||||||||
| URI: | http://repository.uph.edu/id/eprint/56649 |
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