Utami, Gracia Novika Mustika (2016) The effect of conflicts and the quality of work life towards employee turnover intentions in hotels. Bachelor thesis, Universtitas Pelita Harapan.
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Abstract
The hospitality industry, especially hotel, is characterized by long working days, working long hours, low job security, a high need for coordination with others and shift work at irregular hours. The irregular working hours can have negative outcomes resulting in work-life balance. Thus, this encouraged the researcher to identify the effect of Work Conflicts, Work-Family Conflict, and the Quality of Work Life towards employee’s Turnover Intentions in hotel industry. One hundred thirty-four respondents were given a questionnaire using a six point Likert Scale. Five hypotheses were analyzed using the simple and multiple regression models. The study shows the significant and non-significant result among Work Conflict, Work-Family Conflict, and Quality of Work Life towards Turnover Intention. The research finding revealed that the hotel’s management must work extensively to reduce their employees’ turnover intentions by having a clear schedule of working overtime to maintain the Work-Family Conflict and applying the participative management to increasing the employees’ Quality of Work Life
Item Type: | Thesis (Bachelor) | ||||||||||||
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Uncontrolled Keywords: | hotel; work conflict; work-family conflict; quality of work life; turnover intention | ||||||||||||
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management | ||||||||||||
Divisions: | University Subject > Current > Faculty/School - UPH Surabaya > Business School > Management Current > Faculty/School - UPH Surabaya > Business School > Management |
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Depositing User: | Rafael Rudy | ||||||||||||
Date Deposited: | 27 Oct 2023 08:52 | ||||||||||||
Last Modified: | 27 Oct 2023 08:52 | ||||||||||||
URI: | http://repository.uph.edu/id/eprint/58548 |
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