Pengaruh kepemimpinan transformasional, kepuasan kerja, dan komitmen organisasi terhadap organizational citizenship behavior (OCB) pada perawat RS XYZ Lampung

Lestari, Cici Viorina (2023) Pengaruh kepemimpinan transformasional, kepuasan kerja, dan komitmen organisasi terhadap organizational citizenship behavior (OCB) pada perawat RS XYZ Lampung. Masters thesis, Universitas Pelita Harapan.

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Abstract

Penelitian ini dilakukan dengan tujuan untuk menguji dan menganalisis Pengaruh Kepuasan Kerja Dan Kepemimpinan Transformasional Terhadap Organizational Citizenship Behavior (OCB) dengan Komitmen Organisasi sebagai variabel mediasi. Metode dalam penelitian ini adalah penelitian kuantitatif dengan uji hipotesis (hypothesis test). Data responden diambil secara purposive sampling dengan kuesioner dengan menggunakan slala likert (1-5). Objek penelitian adalah seluruh perawat RS XYZ Lampung. Total sampel 178 orang dengan kriteria perawat pada RS XYZ Lampung. Data dianalisa dengan pendekatan Partial Least Square Structural Equation Model (PLS-SEM). Hasil penelitian menunjukkan Kepemimpinan Transformasional, Kepuasan Kerja berpengaruh secara positif dan signifikan terhadap Komitmen Organisasi. Komitmen Organisasi, Kepemimpinan Transformasional dan Kepuasan Kerja berpengaruh secara positif dan signifikan terhadap Organizational Citizenship Behavior. Kepemimpinan transformasional berpengaruh positif dan signifikan terhadap OCB melalui komitmen organisasional. Kepuasan Kerja berpengaruh positif dan signifikan terhadap OCB melalui komitmen organisasional. Hasil penelitian ini mengindikasikan bahwa manajemen harus mendorong kepemimpinan transformasional, meningkatkan kepuasan kerja, dan memperkuat komitmen organisasi untuk mendukung Organizational Citizenship Behavior yang lebih positif. Hal ini dapat menciptakan lingkungan kerja yang memotivasi, produktif, dan penuh dengan kontribusi sukarela dari karyawan, yang pada gilirannya meningkatkan kinerja dan keberhasilan organisasi. / This research aimed to examine and analyze the Impact of Job Satisfaction and Transformational Leadership on Organizational Citizenship Behavior (OCB) with Organizational Commitment as a mediating variable. The study employed a quantitative research approach and hypothesis testing. Data was collected using purposive sampling with a Likert scale (1-5) questionnaire from 178 nurses working at RS XYZ in Lampung. The data was analyzed using the Partial Least Squares Structural Equation Model (PLS-SEM). The results indicate that Transformational Leadership and Job Satisfaction have a positive and significant influence on Organizational Commitment. Organizational Commitment, Transformational Leadership, and Job Satisfaction all have a positive and significant impact on Organizational Citizenship Behavior. Transformational Leadership has a positive and significant influence on OCB through Organizational Commitment, and Job Satisfaction also has a positive and significant effect on OCB through Organizational Commitment. These findings suggest that management should promote transformational leadership, enhance job satisfaction, and strengthen organizational commitment to support more positive Organizational Citizenship Behavior. This can create a motivating, productive work environment with voluntary contributions from employees, ultimately leading to improved organizational performance and success.

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