Factors influencing Universitas Pelita Harapan, Medan campus's hospitality management student's satisfaction with internship experience: based on the job characteristics model

Eunicia, Maeve (2023) Factors influencing Universitas Pelita Harapan, Medan campus's hospitality management student's satisfaction with internship experience: based on the job characteristics model. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

Universitas Pelita Harapan’s Hospitality Management students had recently done their internships in various hotels in Indonesia. Guest or customer satisfaction has been highly highlighted and researched on, however not for employee’s job satisfaction, and in this case, intern’s internship satisfaction. The job characteristics model proposed by Hackman and Oldham (1976) has largely been used for job design research, therefore this study in turn aims to utilize the model to predict internship satisfaction. The job characteristics model consists of five predicting variables; however, this study is going to use only four out of the five, namely skill variety, task significance, autonomy and feedback. The data of the study was obtained from a questionnaire distributed to 72 students who have recently finished their internship in hotels in Indonesia, in which the reliability and validity of the questionnaire was tested, as well as the classical assumption tests. Multiple regression analysis was done after, in which all four predicting variables was found to have a positive relationship with the outcome variable, further supported as well by the determination test and the F-Test, which concluded in the acceptance of the first hypothesis that there is a significant relationship between job characteristics and internship satisfaction. A deeper analysis into the effects of each individual predicting variables using the t-test found that the variables skill variety and autonomy have significant relationships with internship satisfaction, however task significance and feedback do not. / Mahasiswa jurusan Manajemen Perhotelan Universitas Pelita Harapan baru-baru ini melakukan magang di berbagai hotel di Indonesia. Kepuasan tamu a sangat sering diutamakan dan diteliti, namun tidak untuk kepuasan kerja karyawan, dan dalam hal ini, kepuasan magang. Model karakteristik pekerjaan yang dikemukakan oleh Hackman dan Oldham (1976) sebagian besar telah digunakan untuk penelitian desain pekerjaan, oleh karena itu penelitian ini bertujuan untuk memanfaatkan model tersebut untuk memprediksi kepuasan magang. Model karakteristik pekerjaan terdiri dari lima variabel prediksi; namun, penelitian ini hanya akan menggunakan empat variabel, yaitu variasi keterampilan, signifikansi tugas, otonomi, dan umpan balik. Data penelitian diperoleh dari kuesioner yang disebarkan kepada 72 mahasiswa yang baru saja menyelesaikan magang di hotel-hotel di Indonesia, yang kemudian diuji reliabilitas dan validitas kuesioner tersebut, serta uji asumsi klasik. Analisis regresi berganda dilakukan setelah data lolos seluruh pengujian, dimana keempat variabel prediksi mempunyai hubungan positif terhadap variabel hasil, hal ini selanjutnya didukung dengan uji determinasi dan uji F yang menyimpulkan diterimanya hipotesis pertama bahwa terdapat hubungan yang signifikan antara karakteristik pekerjaan dengan kepuasan magang. Analisis yang lebih mendalam terhadap pengaruh setiap variabel prediksi dengan menggunakan t-test menemukan bahwa variabel variasi keterampilan dan otonomi memiliki hubungan yang signifikan dengan kepuasan magang, namun signifikansi tugas dan umpan balik tidak ditemukan demikian.

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