Suma, Bima Nugraha (2018) Faktor-faktor yang memepengaruhi repurchase intention dalam pembelian smartphone. Masters thesis, Universitas Pelita Harapan.
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Abstract
This study aim to analyze that attribute perception, price perception, appearance
perception, brand personality, self congruity, brand experience and brand
preference would be positively significant to repurchase intention. Hypothesis of
the study are (1) brand experience hase a positive significance to brand preference
and repurchase intention ; (2) attribute perception has a positive significance to
brand experience and brand preference ; (3) price perception has a positive
significance to brand experience and brand preference ; (4) appearance perception
has a positive significance to brand experience and brand preference ; (5) brand
personality has a positive significance to brand experience, brand preference, and
repurchase intention ; (6) self congruity has a positive significance to brand
preference and repurchase intention ; and (7) brand preference has a positive
significance to repurchase intention. Population of this research are those who use
smartphone in JaBoDeTaBek area with the total of 100 people, consist of 49
males and 51 females. The technique of collecting data using questionnaires,
which consist 34 indicators that have been tested for validity and reliability. The
tools used in data processing is PLS-SEM SmartPLS 30. The result of the research
conclude that brand experience has no positive significance to brand preference
and repurchase intention, attribute perception has a positive significance to brand
experience but insignificant to brand preference. Price perception has no positive
significance to brand experience and brand preference. Appearance perception is
positively significant to brand experience and brand preference. Brand personality
is positively significant to brand experience, brand preference, but not to
repurchase intention. Self congruity has a positive significance to brand
preference and repurchase intention. Brand preference has a positive significance
to repurchase intention. / Penelitian ini bertujuan untuk mengetahui apakah attribute perception, price
perception, appearance perception, brand personality, self congruity, brand
experience, dan brand preference berpengaruh positif terhadap repurchase
intention. Sehingga penelitian ini menghasilkan beberapa macam hipotesis yaitu:
(1) Brand Experience berpengaruh positif terhadap Brand Preference dan
Repurchase Intention? , (2) Attribute Perception berpengaruh positif terhadap
Brand Experience dan Brand Preference? , (3) Price Perception berperngaruh
positif terhadap Brand Experience dan Brand Preference? , (4) Appearance
Perception berpengaruh positif terhadap Brand Experience dan Brand
Preference? , (5) Brand Personality berpengaruh positif terhadap Brand
Experience, Brand Preference, dan Repurchase Intention? , (6) Self-Congruity
berpengaruh positif terhadap Brand Preference dan Repurchase Intention? , dan
(7) Brand Preference berpengaruh positif terhadap Repurchase Intention?
Penelitian ini ditujukan kepada setiap pengguna smartphone di wilayah
JaBoDeTaBek dengan jumlah 100 orang yang terdiri dari 49 pria dan 51 wanita.
Instrument yang digunakan untuk pengumpulan data adalah kuesioner, yang
terdiri atas 34 indikator. Pengujian terhadap kuesioner dilakukan dengan uji
validitas dan reliabilitas. Selanjunya, alat yang digunakan dalam analisis data
adalah PLS-SEM dengan program SmartPLS 3.0. Hasil temuan mengungkapkan
bahwa Brand Experience tidak berpengaruh positif terhadap Brand Preference
dan Repurchase Intention, Attribute Perception berpengaruh positif terhadap
Brand Experience namun tidak terhadap Brand Preference, Price Perception
tidak berperngaruh positif terhadap Brand Experience dan Brand Preference,
Appearance Perception berpengaruh positif terhadap Brand Experience dan
Brand Preference, Brand Personality berpengaruh positif terhadap Brand
Experience, Brand Preference, namun tidak terhadap Repurchase Intention, SelfCongruity berpengaruh positif terhadap Brand Preference dan Repurchase
Intention, Brand Preference berpengaruh positif terhadap Repurchase Intention.
Item Type: | Thesis (Masters) |
---|---|
Creators: | Creators NIM Email ORCID Suma, Bima Nugraha NIM00000017952 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Bernarto, Innocentius NIDN0320016501 UNSPECIFIED |
Additional Information: | T 19-15 SUM f |
Uncontrolled Keywords: | attribute perception ; price perception ; appearance perception ; brand personality ; self congruity ; brand experience ; brand preference ; repurchase intention |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management Current > Faculty/School - UPH Karawaci > Business School > Master of Management |
Depositing User: | Users 18 not found. |
Date Deposited: | 20 May 2021 02:24 |
Last Modified: | 17 May 2022 04:43 |
URI: | http://repository.uph.edu/id/eprint/27556 |