Sutanto, Febrina Valentina (2019) Pengaruh social media marketing melalui instagram dan ewom yang dimediasi oleh brand loyalty terhadap purchase decision studi kasus : produk pisang nugget. Masters thesis, Universitas Pelita Harapan.
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Abstract
Nowadays, people are more likely to use social media for their marketing
activities such as Instagram. This study aims to analyze the influence of social
media marketing and eWOM on brand loyalty, social media marketing and
eWOM on purchase decision, brand loyalty on purchase decision and brand
loyalty as an intervening variable mediating social media marketing and eWOM
towards purchase decision. The respondents are 220 people from
@bananugget_jkt or @pisanggaia_bni followers on Instagram. Respondents were
collected by online survey with Likert scale questionnaire which later processed
with PLS 3.2.8. The results showed that social media marketing and eWOM
affects brand loyalty positively and significantly, social media marketing and
brand loyalty affects purchase decision positively and significantly, eWOM does
not affects purchase decision significantly and brand loyalty acts as an intervening
variable that mediates the influence of social media marketing and eWOM. The
difference from previous study which conducted by Bong Wan Zhung (2017) is
one hypothesis is being rejected, which is the impact of eWOM on purchase
decision. This caused by one of the eWOM dimensions, intensity is not fulfilled
on this study. The implication of these findings is that companies need to improve
their social media activities to encourage consumers to interact more often with
other consumers or with the brand itself to increase electronic word of mouth,
brand loyalty and purchase. / Saat ini banyak pelaku usaha memilih melakukan pemasaran melalui media sosial,
salah satunya Instagram. Penelitian ini bertujuan untuk menganalisis pengaruh
social media marketing dan eWOM terhadap brand loyalty, pengaruh social media
marketing dan eWOM terhadap purchase decision, pengaruh brand loyalty
terhadap purchase decision dan pengaruh brand loyalty sebagai variabel mediasi
antara social media marketing dan eWOM terhadap purchase decision. Responden
penelitian berjumlah 220 orang yang merupakan pengikut (follower) dari akun
Instagram @bananugget_jkt atau @pisanggaia_bni. Data penelitian didapatkan
melalui penyebaran kuesioner online dengan item pertanyaan dalam bentuk skala
Likert yang kemudian diolah dengan PLS 3.2. Hasil penelitian menunjukkan, social
media marketing dan eWOM berpengaruh positif dan signifikan terhadap brand
loyalty, social media marketing dan brand loyalty berpengaruh positif dan
signifikan terhadap purchase decision, eWOM tidak berpengaruh signifikan
terhadap purchase decision dan brand loyalty berperan sebagai variabel
intervening yang menghubungan social media marketing dan eWOM dengan
purchase decision. Perbedaan hasil penelitian ini dengan penelitian yang dilakuan
Bong Wan Zhung (2017) adalah terdapat satu hipotesis yang ditolak, yaitu
pegaruh eWOM terhadap purchase decision. Hal ini terjadi karena tidak
terpenuhinya salah satu dimensi eWOM, yaitu Intensity. Implikasi penemuan ini
adalah perlu ditingkatkannya aktifitas yang menarik konsumen untuk lebih banyak
berinteraksi dengan brand atau dengan konsumen lainnya sehingga terus
meningkatnya electronic word of mouth, brand loyalty dan purchase decision.
Item Type: | Thesis (Masters) |
---|---|
Creators: | Creators NIM Email ORCID Sutanto, Febrina Valentina NIM01619170086 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Sijabat, Rosdiana NIDN0306097801 UNSPECIFIED |
Additional Information: | T 19-17 SUT p |
Uncontrolled Keywords: | Social media marketing ; Digital Marketing Strategy ; Electronic Word of Mouth ; Brand Loyalty ; Purchase Decision |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management Current > Faculty/School - UPH Karawaci > Business School > Master of Management |
Depositing User: | Users 18 not found. |
Date Deposited: | 20 May 2021 02:31 |
Last Modified: | 20 Oct 2023 09:59 |
URI: | http://repository.uph.edu/id/eprint/28869 |