Olivia, Nancy (2019) Anteseden dan konsekuensi dari online consumer brand engagement. Masters thesis, Universitas Pelita Harapan.
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Abstract
Technological developments have caused shifts in consumer behavior from shopping
offline to online, including fashion sector. This trend has made fashion e-commerce
becomes increasingly popular including in Indonesia. The heavy competition, followed by
decreasing consumption for fashion products have caused problems for fashion ecommerce.Online consumer brand engagement is a concept that can help brand to win
the competition by building stronger relationships with customer. Therefore, further
research is needed to learn about the antecedents and consequence of online consumer
brand engagement in the fashion e-commerce section. The research conducted is
quantitative research, the primary datas are collected using questionnaires with Likert 7
scale. Datas were collected from 160 respondents that have shopped from fashion ecommerce within 6 months. The datas were treated using PLS-SEM approach with
SmartPLS(v.3.2.8).The instrument was tested for validity, reliability, structural model
test, and hypothesis testing. The results showed that online brand experience, self-brand
image congruency, and brand commitment had a significant positive influence to online
consumer brand engagement. Meanwhile, brand involvement does not have a significant
influence on online consumer brands engagement. Positive electronic word of mouth is
proven to be the consequence of online consumer brand engagement that has a positive
significant relationship. / Perkembangan teknologi menyebabkan perubahan pola konsumsi belanja masyarakat dari
kebiasaan belanja offline menjadi online termasuk dalam sektor fashion. Hal ini
mendorong berkembangnya fashion e-commerce termasuk di Indonesia. Persaingan yang
semakin ketat diikuti dengan menurunnya pengeluaran masyarakat untuk produk pakaian
membuat fashion e-commerce menghadapi tantangan dalam bersaing. Online consumer
brand engagement adalah salah satu cara yang dapat dilakukan untuk unggul dalam
persaingan dengan membangun hubungan brand dengan customer yang lebih kuat. Oleh
karena itu dibutuhkan penelitian lebih lanjut untuk mengetahui anteseden dan
konsekuensi online consumer brand engagement di bidang fashion e-commerce.
Penelitian yang dilakukan merupakan penelitian kuantitatif menggunakan kuesioner
dengan skala Likert 7. Jumlah responden yang digunakan adalah 160 responden. Data
diolah dengan pendekatan PLS-SEM menggunakan SmartPLS(v.3.2.8). Fokus responden
adalah konsumen yang melakukan pembelanjaan dalam 6 bulan terakhir dan mengikuti
akun Instagram brand. Instrumen penelitian akan diuji validitas, reliabilitas, pengujian
model struktural, serta pengujian hipotesis. Hasil penelitian menunjukkan bahwa online
brand experience, self-brand image congruency, dan brand commitment mempunyai
pengaruh positif yang signifikan pada online consumer brand engagement. Sementara itu,
brand involvement tidak mempunyai pengaruh yang signifikan terhadap online consumer
brand engagement. Positive electronic word of mouth merupakan konsekuensi dari online
consumer brand engagement yang mempunyai hubungan positif yang signifikan.
Item Type: | Thesis (Masters) |
---|---|
Creators: | Creators NIM Email ORCID Olivia, Nancy NIM 01619170075 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Hermawan, Asep NIDN0317085801 UNSPECIFIED |
Additional Information: | T 19-17 OLI a |
Uncontrolled Keywords: | Online consumer brand engagement ; positive eWOM ; brand involvement ; online brand experience ; self-brand image congruency ; brand commitment ; fashion e-commerce |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management Current > Faculty/School - UPH Karawaci > Business School > Master of Management |
Depositing User: | Users 18 not found. |
Date Deposited: | 20 May 2021 02:31 |
Last Modified: | 04 Jun 2022 04:34 |
URI: | http://repository.uph.edu/id/eprint/28889 |