Sharleen, Aurellia (2021) Analisis pengaruh attractiveness, expertise dan trustworthiness terhadap purchase intention melalui brand satisfaction, brand image, dan brand trust pada produk scarlett di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
![table of content [thumbnail of table of content]](http://repository.uph.edu/style/images/fileicons/text.png)
Table of Content.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (97kB)
![title [thumbnail of title]](http://repository.uph.edu/style/images/fileicons/text.png)
Title.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (510kB)
Preview
Abstract.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (129kB) | Preview
![appendices [thumbnail of appendices]](http://repository.uph.edu/style/images/fileicons/text.png)
Appendices.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
Preview
Bibliography.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (134kB) | Preview
Preview
Chapter1.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (371kB) | Preview
![chapter 2 [thumbnail of chapter 2]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter2.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (351kB)
![chapter 3 [thumbnail of chapter 3]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter3.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (402kB)
![chapter 4 [thumbnail of chapter 4]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter4.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (652kB)
![chapter 5 [thumbnail of chapter 5]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter5.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (108kB)
Abstract
Industri fashion mengalami perkembangan yang pesat khususnya industri
kecantikan. berbagai merek produk kosmetik banyak ditemukan di pasaran dengan
berbagai varian produk dan variasi harga. Banyaknya pilihan produk kosmetik
menyebabkan semakin sulitnya intensi membeli pada merek tertentu karena
konsumen memiliki banyak alternative pilihan. Produk kosmetik merek Scarlett
menarik untuk diteliti karena tergolong produk baru untuk masuk pasar kosmetik
sedangkan persaingan sudah terjadi dengan ketat. Produk scarlett didirikan oleh
seorang selebritis yang terkenal sehingga mendukung untuk kegiatan pemasaran
produk. Untuk itu, tujuan penelitian ini adalah menjelaskan pengaruh
ttractiveness, expertise, dan trustwhortiness terhadap purchase intention melalui
brand satisfaction, brand image, dan brand trust pada produk Scarlett di
Surabaya. Jenis penelitian ini adalah penelitian kuantitatif. Variabel penelitian
meliputi variable laten tiga laten eksogen yaitu: attractiveness, expertise, dan
trustwhortiness, sedangkan laten endogen adalah brand satisfaction, brand image,
brand trust, dan purchase intention. Jumlah sampel penelitian sebanyak 130
sampel.
Teknik pengumpulan data menggunakan kuesioner. Teknik analisis data
menggunakan structural equation model menggunakan program AMOS. Temuan
penelitian ini menunjukkan bahwa attractiveness dan trustwhortiness berpengaruh
secara signifikan terhadap brand satisfaction, brand image, dan brand trust.
Sedangkan trustwhortiness berpengaruh secara signifikan terhadap brand trust
tetapi tidak berpengaruh terhadap brand satisfaction dan brand image. Brand
satisfaction, brand image, dan brand trust secara signifikan berpengaruh terhadap
purchase intention pada produk scarlett.
Kata Kunci: Attractiveness, Trustwhortiness, Trustwhortiness, Brand satisfaction,
Brand image, Brand trust, Purchase intention, Produk Kosmetik, Produk scarlett / The Impact Analysis of Attractiveness, Expertise, and Trustwhortiness on
Purchase intention With Brand satisfaction, Brand image, and Brand trust at
Scarlett’s Cosmetics in Surabaya Fashion industry growing fastly specially for
beauty industry. There are many of cosmetic’s brand in the market with variously
products and variously price. Consumer have more choice for cosmetic’s brand so
it’s difficult to make a purchase for certainty brand. The Scarlett’s brand is new
arrival among competitors. The founder of Scarlett’s brand is the national
celebrity, so the popularity of the founder help to sales the product. The purpose of
this research is to explain the influence of attractiveness, expertise, and
trustwhortiness on purchase intention through brand satisfaction, brand image,
and brand trust for Scarlett’s cosmetics product.
The type of this research is quantitative research. The research variables
are attractiveness, expertise, and trustwhortiness as exogen variables,while the
endogen variables are: brand satisfaction, brand image, brand trust, and
purchase intention. The number of samples are 130 of samples. Data collecting
methods using questionnaire. Data analysis technique using structural equation
model using AMOS program.
The result showing that attractiveness and trustwhortiness influence to
brand satisfaction, brand image, and brand trust. While influence on brand trust,
but not influence to brand satisfaction and brand image. Brand satisfaction,
brand image, and brand trust influence on purchase intention for Scarlett’s
cosmetics products.
Keywords: Attractiveness, Trustwhortiness, Trustwhortiness, Brand satisfaction,
Brand image, Brand trust, Purchase intention, Cosmetics Product, Scarlett’s
Brand
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Sharleen, Aurellia 02011180020 auleenaurelie9@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor suryaputra, ronald 0720097804 ronald.suryaputra@uph.edu Thesis advisor amelia, amelia 0715128701 amelia.fe@uph.edu |
Uncontrolled Keywords: | Attractiveness, trustworthiness, brand satisfaction, brand image, brand trust, purchase intention, produk kosmetik, produk scarlett |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Surabaya > Business School > Management Current > Faculty/School - UPH Surabaya > Business School > Management |
Depositing User: | Aurellia Sharleen |
Date Deposited: | 09 Nov 2021 01:36 |
Last Modified: | 22 Mar 2022 06:55 |
URI: | http://repository.uph.edu/id/eprint/42902 |