Tedjo, Samuel Christofer (2021) Analisis pengaruh individual factors dan environment restaurant factors terhadap customer loyalty to healthy food melalui customer healthy eating behavior pada produk Greenly di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Greenly adalah restoran makanan sehat di Surabaya yang berdiri pada 2019
dan berkembang pesat. Walaupun permintaan makanan sehat meningkat, namun
persaingan juga semakin ketat dengan bertambahnya jumlah competitor, sampai
salah satu pesaing terpaksa keluar dari pasar.
Penelitian ini bertujuan mencari faktor yang berpengaruh terhadap
Customer Loyalty to Healthy Food melalui Customer Healthy Eating Behavior
pelanggan Greenly di Surabaya. Penelitian ini bermanfaat untuk industri Food and
Beverage khususnya untuk membuat seorang konsumen menjadi loyal terhadap
makanan sehat agar bisnis makanan sehat dapat bertahan di pasar dalam jangka
panjang.
Penelitian ini bersifat kausal dengan metode kuantitatif dengan
menggunakan software Amos 22.0 untuk membantu proses pengolahan data primer
dari 230 pelanggan Greenly di Surabaya yang dikumpulkan dengan teknik
Snowball Sampling.
Dalam penelitian ini ditemukan bahwa loyalitas terhadap makanan sehat
baru dapat terjadi jika seseorang memiliki pola makan sehat yang paling
dipengaruhi dengan urutan terbesar oleh Barriers, Promoters, Demotivators, dan
Motivators. Persepsi konsumen bahwa makanan sehat berharga mahal dan tidak
enak seharusnya menghambat seseorang untuk memiliki pola makan sehat, namun
Greenly berhasil mengatasi hambatan ini sehingga menjadi kekuatan utama
Greenly dalam membangun pola makan sehat konsumen. Selanjutnya, food literacy
memberikan dampak paling signifikan, sehingga pemilik restoran disarankan untuk
menjaga tingkat food literacy konsumen secukupnya.
Kata Kunci: Motivation, Barriers, Promoters, Demotivator, Customer Healthy
Eating Behavior, Customer Loyalty to Healthy Food, Healthy
Food./ Greenly has established in Surabaya as a healthy restaurant in 2019 and its
growed significantly. Although the demand for healthy food is peaking, at the same
time competition in this industry become tougher. This cause one of healthy
restaurant exited from the market.
This research aims to explore factors that affect Customer Healthy Eating
Behavior and Customer Loyalty to Healthy Food, specifically for Greenly’s regular
customers in Surabaya. The findings will beneficial the Healthy Food industry with
the tips to increase consumer loyalty in order to ensure their business’ sustainability.
This causal research is using quantitative methods. Then, Amos 22.0 is
chosen to ease 230 data processing which had been collected using the Snowball
Sampling method.
This research depicts that loyalty to healthy food just occur when people
have healthy eating behavior, which affected from the biggest variable, namely
Barriers, Promoters, Demotivators, dan Motivators. Consumer usually percieve that
healthy food are pricy and not tasty. Surprisingly, Greenly had overcome its barrier
which boost consumer healthy eating behavior and it become Greenly’s main
strength. Besides, Food Literacy generate the biggest impact. This research suggest
restaurant to educate their consumer to maintain their food literacy in medium level.
Keywords : Motivation, Barriers, Promoters, Demotivator, Customer
Healthy Eating Behavior, Customer Loyalty to Healthy Food,
Healthy Food.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Tedjo, Samuel Christofer 02011180025 samuelchristofer16@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Ronald, Ronald 0720097804 ronald.suryaputra@uph.edu Thesis advisor Amelia, Amelia 0715128701 amelia.fe@uph.edu |
Uncontrolled Keywords: | Motivation;Barriers;Promoters;Demotivator;Customer Healthy Eating Behavior;Customer Loyalty to Healthy Food;Healthy Food; |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Surabaya > Business School > Management Current > Faculty/School - UPH Surabaya > Business School > Management |
Depositing User: | Samuel Christofer Tedjo |
Date Deposited: | 09 Nov 2021 01:37 |
Last Modified: | 28 Mar 2022 08:01 |
URI: | http://repository.uph.edu/id/eprint/42947 |