Purnomo, Erni Dwi (2021) Analisis pengaruh mobile ewom, system quality, overall restaurant image, perceived value terhadap repurchase intention pada produk PHD di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Di Indonesia sendiri sektor industri di bidang kuliner sudah marak sekali.
Terbukti Indonesia memiliki banyak sekali restoran, baik itu restoran mahal
maupun restoran cepat saji atau fast food. Fast food sendiri merupakan makanan
yang dibuat dan disiapkan dengan cepat dan dapat langsung disajikan. Fast food
juga digemari oleh kalangan anak muda, maupun para pekerja kantoran,
dikarenakan kesibukan para pekerja kantoran yang terkadang lebih memilih
makanan fast food yang cepat, mudah didapatkan dan bisa memesan dengan mudah
melalui aplikasi online yang cepat dalam pengirimannya tanpa perlu bingung
maupun repot dikala kepadatan dan kesibukan pekerjaan mereka.
Dari penelitian ini nantinya akan meneliti apakah Mobile eWOM, System
Quality, Overall Restaurant Image, Perceived Value memiliki pengaruh yang
positif terhadap Repurchase Intention. Aplikasi PHD ini menarik untuk diteliti
dikarenakan masih banyak pelanggan yang belum mengenal aplikasi dari PHD ini
sendiri. Diharapkan dengan adanya penelitian ini dapat membuat banyak pelanggan
yang membeli produk PHD melalui aplikasi PHD sendiri bukan melalui aplikasi
lainnya
Penelitian ini menggunakan kasual. Model penelitian ini menggunakan
metode kuantitatif dengan menggunakan AMOS versi 22.0. Penelitian ini dilakukan
dengan menggunakan penyebaran melalui google form kepada 125 respoden yang
memiliki karakteristik laki-laki dan perempuan berusia 18-60 tahun, berdomisili di
Surabaya, menggunakan aplikasi PHD 2 kali dalam 1 tahun terakhir dan pernah
mendapatkan reverensi dari teman.
Hasil Penelitian menunjukan bahwa variabel mobile eWOM terhadap
perceived value berpengaruh signifikan dengan koefisien regresi sebesar 0.379;
variabel system quality terhadap perceived value berpengaruh signifikan dengan
koefisien regresi sebesar 0.451; variabel overall restaurant image terhadap
perceived value berpengaruh signifikan dengan koefisien regresi sebesar 0.333;
variabel perceived value terhadap repurchase intention berpengaruh signifikan
dengan koefisien regresi sebesar 0.560./In Indonesia, the culinary industry is very popular. It is proven that
Indonesia has a lot of restaurants, both high-end restaurants and also fast-food
restaurants.
Fast food is defined as food that is made and prepared quickly and can be
served in a short period of time. Teenagers and office workers like eating fast food
because they tend to be busy and finally they decided to choose eating fast food.
Fast food has become their preference because fast food offers an easiness to order
in the online platform within a very short time. Fast food can be ordered easily even
they are facing hectic moments at peak hours.
This research will examine whether Mobile eWOM, System Quality,
Overall Restaurant Image, Perceived Value have a positive influence on
Repurchase Intention. This PHD application is interesting to be studied because
many customers are not familiar yet with the PHD application. Through this
research, it could be expected that PHD customers can order PHD products by using
PHD applications, not through other applications.
This study uses casual. This research model uses a quantitative method by
using AMOS version 22.0. This research was conducted by using a distribution of
google form to 125 respondents who have the characteristics of male and female
aged 18-60 years, domiciled in Surabaya, using PHD application 2 times in the last
1 year and ever got references from a friend.
Keywords: Mobile eWOM, system quality, overall restaurant image, perceived
value, and repurchase intention.
The results showed that the mobile eWOM variable on perceived value had
a significant effect with a regression coefficient of 0.379; system quality variable
on perceived value has a significant effect with a regression coefficient of 0.451;
the overall restaurant image variable has a significant effect on perceived value with
a regression coefficient of 0.333; The perceived value variable on repurchase
intention has a significant effect with a regression coefficient of 0.560.
Item Type: | Thesis (Bachelor) |
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Creators: | Creators NIM Email ORCID Purnomo, Erni Dwi 02011180018 pai.aini99@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Ronald, Ronald 0720097804 ronald.suryaputra@uph.edu Thesis advisor Amelia, Amelia 0715128701 amelia.fe@uph.edu |
Uncontrolled Keywords: | mobile Ewom, system quality, overall restaurant image, perceived value, dan repurchase intention. |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Surabaya > Business School > Management Current > Faculty/School - UPH Surabaya > Business School > Management |
Depositing User: | Erni Dwi Purnomo |
Date Deposited: | 09 Nov 2021 01:38 |
Last Modified: | 16 Mar 2022 13:08 |
URI: | http://repository.uph.edu/id/eprint/42970 |