Lionardo, Hendita (2021) Analisis pengaruh store image dan familiarity with plb terhadap plb perceived quality; dan bersama price consciousness dalam membentuk attitude toward private label; yang pada akhirnya mempengaruhi willingness to re-buy pada pelanggan hypermart di Manado. Bachelor thesis, Universtitas Pelita Harapan.
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Abstract
Seluruh retail bisnis di Indonesia telah membantu masyarakat dalam memenuhi
kebutuhan mereka, salah satu bisnis retail yang sampai sekarang menjadi pilihan terbaik adalah
Hypermart yang merupakan retail bisnis yang berasal dari Indonesia. Namun, tidak ada salahnya
jika bisnis retail mengeluarkan produk mereka sendiri, stratrgi ini dinamakan private label. Salah
satu private label Hypermart adalah Value Plus.
Penelitian ini bertujuan untuk mengetahui bagaimana pengaruh Store Image, Familiarity
with PLB, PLB Perceived Quality, Perceived Risk, dan Price consciousness terhadap Attitude
toward Private Label Brand dalam membentuk Willingness to re-buy pada pelanggan Hypermart
Manado. Manfaat yang diharapkan dari penelitian ini adalah memberikan kontribusi pada
pengembangan teori dan penelitian pemasaran, serta bermanfaat bagi Shopee dalam menelaah
pengaruh variabel Store Image, Familiarity with PLB, PLB Perceived Quality, Perceived Risk, dan
Price consciousness terhadap Attitude toward Private Label Brand dalam membentuk Willingness
to re-buy.
Penelitian ini merupakan penelitian dengan metode kuantitatif dengan pengolahan data
menggunakan SPSS 21.0. Pengumpulan data dilakukan dengan penyebaran kuesioner kepada 100
responden dengan karakteristik responden pria dan wanita, berumur 18-60 tahun, berdomisili di
Manado, pernah berbelanja secara langsung di Hypermart Manado minimal 2 kali dalam kurun
waktu 6 bulan terakhir, pernah membeli dan mengkonsumsi produk private label brand yang
bernama “Value Plus” di Hypermart Manado minimal 2 kali dalam kurun waktu 6 bulan terakhir,
pernah berinteraksi dengan karyawan Hypermart dan pernah membeli dan
mengkonsumsi/menggunakan produk merek lain.
Hasil penelitian menunjukkan bahwa variabel yang memiliki pengaruh terbesar adalah
Attitude toward Private Label Brand terhadap variabel Willingness to re-buy sebesar 0,869;
kemudian variabel yang memiliki pengaruh terbesar kedua adalah variabel Familiarity with PLB
terhadap variabel Perceived Risk sebesar 0,638; terbesar ketiga variabel Familiarity with PLB
terhadap variabel PLB Perceived Quality sebesar 0,579; terbesar keempat Perceived Risk terhadap
variabel Attitude toward Private Label Brand yang memiliki pengaruh sebesar 0,442, terbesar
kelima variabel PLB Perceived Quality terhadap variabel Attitude toward Private Label Brand
sebesar 0,420, terbesar keenam variabel Store Image terhadap variabel PLB Perceived Quality
sebesar 0,322; terbesar ketujuh variabel Store Image terhadap variabel Perceived Risk sebesar 0,259;
dan terbesar kedelapan variabel Price consciousness terhadap variabel Attitude toward Private Label
Brand sebesar 0,022.
All retail businesses in Indonesia have helped the community in meeting their needs, one
of the retail businesses that until now has been the best choice is Hypermart which is a retail
business originating from Indonesia. However, there is nothing wrong if retail businesses issue their
own products, this strategy is called private label. One of Hypermart's private labels is Value Plus.
This study aims to determine how the influence of Store Image, Familiarity with PLB, PLB
Perceived Quality, Perceived Risk, and Price consciousness on Attitude toward Private Label Brand
in forming Willingness to re-buy to Hypermart Manado customers. The expected benefit from this
research is to contribute to the development of marketing research and theory, and is useful for
Hypermart in examining the influence of the variables Store Image, Familiarity with PLB, PLB
Perceived Quality, Perceived Risk, and Price consciousness on Attitude toward Private Label Brand
in forming Willingness to re-buy.
This research is a research with quantitative methods with data processing using SPSS
21.0. Data collection was carried out by distributing questionnaires to 165 respondents with the
characteristics of male and female respondents aged 18-60 years, residing in Manado, have shopped
directly at Hypermart Manado at least 2 times in the last 6 months, have purchased and consumed
a private label brand product called "Value Plus" at Hypermart Manado at least 2 times in the last
6 months and have you ever bought, have you interact with Hypermart employees and have bought
and consumed/used other brand's products.
The results showed that the variable that had the greatest influence is Attitude toward
Private Label Brand with the Willingness to re-buy variable of 0.869; then the variable that has the
second biggest influence is the Familiarity with PLB variable on the Perceived Risk variable of
0.638; the third largest variable Familiarity with PLB to the PLB Perceived Quality variable is
0.579; the fourth largest is Perceived Risk on the Attitude toward Private Label Brand variable
which had an influence of 0.442, the fifth largest is the PLB Perceived Quality variable for the E�Satisfaction variable at 0.420, the sixth largest for the Store Image variable for the PLB Perceived
Quality variable is 0.322; the seventh largest variable Store Image to the Perceived Risk variable is
0.259; and the eighth largest Price consciousness variable for the Attitude toward Private Label
Brand variable is 0.022.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Lionardo, Hendita 02011180033 lionardohendita@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Sondakh, Oliandes 0722128002 UNSPECIFIED Thesis advisor Santoso, William 0720109102 UNSPECIFIED |
Uncontrolled Keywords: | store image; familiarity with PLB; PLB perceived quality; perceived risk; price consciousness |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Surabaya > Business School > Management Current > Faculty/School - UPH Surabaya > Business School > Management |
Depositing User: | Users 22460 not found. |
Date Deposited: | 03 Dec 2021 07:05 |
Last Modified: | 14 Mar 2022 04:00 |
URI: | http://repository.uph.edu/id/eprint/43049 |