Pagaila, Reza Argenty (2018) Pengaruh internal corporate social responsibility, kepuasan komunikasi, komitmen organisasi dan organizational citizenship behavior pada task performance di sekolah xyz Jakarta Barat. Masters thesis, Universitas Pelita Harapan.
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Abstract
The high teachers‟ turnover rate and the indication of teachers‟
incompetence have initiated this research. Teachers‟ competences are closely
related to their task performance. It is paramount for a school to employ teachers
who have high task performance and willingness to stay in an organization for
considerably long time. Task performance is related to several factors, i.e.
communication satisfaction, internal Corporate Social Responsibility (CSR),
organizational commitment, and Organizational Citizenship Behavior (OCB).
This Research aimed to investigate the effects of communication satisfaction,
internal CSR, organizational commitment and OCB on teacher‟s task
performance. All teachers of XYZ school, which accounted for 78 teachers, were
the subjects of this research. PLS-SEM was selected as the research method, with
the analysis was assisted by SmartPLS 3.0 software. The results show that internal
CSR positively influences organizational commitment, OCB and task
performance, communication satisfaction positively influences organizational
commitment and OCB, and organizational commitment positively affects task
performance. Meanwhile, communication satisfaction was not found to positively
affect task performance. / Tingginya turnover guru dan indikasi rendahnya kompetensi guru di
sekolah XYZ di Jakarta Barat telah melatar-belakangi penelitian ini. Kompetensi
guru berkaitan erat dengan variabel kinerja tugas (task performance). Sangat
penting bagi sebuah sekolah untuk memiliki guru-guru dengan task performance
yang tinggi dan bersedia menetap di sekolah itu dalam waktu yang lama. Task
performance berkaitan dengan beberapa faktor, di antaranya adalah kepuasan
komunikasi, internal Corporate Social Responsibility (CSR), komitmen organisasi,
dan Organizational Citizenship Behavior (OCB). Penelitian ini bertujuan untuk
mengevaluasi pengaruh kepuasan komunikasi, internal CSR, komitmen organisasi
dan OCB terhadap task performance guru. Seluruh guru sekolah XYZ yang
berjumlah 78 orang menjadi subjek penelitian. PLS-SEM digunakan sebagai
metode penelitian dengan analisis hasil yang dibantu oleh aplikasi SmartPLS 3.0.
Hasil penelitian yang diperoleh menunjukkan bahwa internal CSR mempengaruhi
komitmen organisasi, OCB, dan task performance secara positif, kepuasan
komunikasi mempengaruhi komitmen organisasi dan OCB secara positif,
komitmen organisasi mempengaruhi OCB dan task performance secara positif dan
OCB mempengaruhi task performance secara positif. Sedangkan kepuasan
komunikasi tidak mempengaruhi task performance secara positif.
Item Type: | Thesis (Masters) |
---|---|
Creators: | Creators NIM Email ORCID Pagaila, Reza Argenty NIM00000018972 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Sudibjo, Niko NIDN0308056906 UNSPECIFIED |
Additional Information: | T 69-15 PAG p |
Uncontrolled Keywords: | communication satisfaction ; Internal Corporate Social Responsibility (ICSR) ; organizational commitment ; Organizational Citizenship Behavior (OCB) ; task performance |
Subjects: | L Education > LB Theory and practice of education > LB1028.3 Educational techology |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Faculty of Education > Master of Educational Technology Current > Faculty/School - UPH Karawaci > Faculty of Education > Master of Educational Technology |
Depositing User: | Users 15 not found. |
Date Deposited: | 12 Sep 2019 08:27 |
Last Modified: | 30 Sep 2021 06:42 |
URI: | http://repository.uph.edu/id/eprint/4317 |