Mulyawan, Defina (2022) Pengaruh green communication dan green brand trust terhadap green brand loyalty dan resistance to negative information yang dimediasi oleh green brand attachment: studi pada konsumen APP Sinarmas. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Penelitian ini dilakukan untuk mencari pengaruh dari green brand communication dan
green brand trust terhadap green brand loyalty dan resistance to negative information
yang dimediasi oleh green brand attachment. Konsumen saat ini memiliki kesadaran
yang lebih besar terhadap dampak dari perilaku konsumtif mereka terhadap lingkungan
hidup, kesadaran tersebut menyebabkan mereka menjadi lebih sensitif dalam memilih
produk dan brand, terutama yang memiliki sejarah atau kontroversi dalam pencemaran
lingkungan, tidak terkecuali APP Sinarmas. Kondisi tersebut dapat mengancam
loyalitas konsumen terhadap produknya, terutama jika mereka memiliki resistensi yang
rendah terhadap berita atau informasi negatif, oleh karena itu mencari faktor yang dapat
mempengaruhi loyalitas konsumen dan resistensi terhadap informasi negatif
merupakan hal yang sangat penting. Jenis penelitian ini adalah kuantitatif dengan
sampel penelitian sebanyak 350 sampel yang didapatkan dengan teknik teknik
sampling non-probability dan metodenya purposive sampling, teknik pengumpulan
data yang digunakan adalah kuesioner berbasis online, dan analisa data dilakukan
dengan metode PLS-SEM. Penelitian ini menemukan bahwa green transparency
berpengaruh positif terhadap green brand prominence, self-green brand connection,
dan green brand trust, green competence enhancement berpengaruh positif terhadap
green brand prominence dan green brand trust, namun tidak berpangaruh terhadap
self-green brand connection, green brand trust berpengaruh positif terhadap green
brand prominence dan self-green brand connection, green brand prominence dan self�green brand connection berpengaruh secara positif terhadap green brand loyalty dan
resistance to negative information, green transparency dan green competence
enhancement berpengaruh positif terhadap green brand prominence dan self-green
brand connection yang dimediasi oleh green brand trust, green transparency dan green
competence enhancement berpengaruh positif terhadap green brand loyalty dan
resistance to negative information melalui mediasi green brand prominence namun
tidak signifikan yang dimediasi oleh self-green brand connection. Penelitian ini juga
menunjukkan bahwa APP Sinarmas sudah melakukan pekerjaannya dengan baik dalam
memelihara green brand loyalty dan resistance to negative information konsumennya./ This study was conducted to find the effect of green brand communication and green
brand trust on green brand loyalty and resistance to negative information mediated by
green brand attachment. Consumers currently have greater awareness of the impact of
their consumptive behavior on the environment, this awareness causes them to be more
sensitive in choosing products and brands, especially those with a history or
controversy in environmental pollution, and APP Sinarmas is no exception. These
conditions can threaten consumer loyalty to their products, especially if they have low
resistance to negative news or information, therefore looking for factors that can affect
consumer loyalty and resistance to negative information is very important. This type
of research is quantitative with a research sample of 350 samples obtained using non�probability sampling techniques and purposive sampling methods, data collection
techniques used are online-based questionnaires, and data analysis is carried out using
the PLS-SEM method. This study found that green transparency has a positive effect
on green brand prominence, self-green brand connection, and green brand trust, green
competence enhancement has a positive effect on green brand prominence and green
brand trust, but has no effect on self-green brand connection, green brand trust has a
positive effect on green brand prominence and self-green brand connection, green
brand prominence and self-green brand connection has a positive effect on green
brand loyalty and resistance to negative information, green transparency and green
competence enhancement has a positive effect on green brand prominence and self -
Green brand connection through mediation of green brand trust, green transparency
and green competence enhancement has a positive effect on green brand loyalty and
resistance to negative information through mediation of green brand prominence but
not significant through mediation of self-green brand connection n. This research also
shows that APP Sinarmas has done a good job in maintaining green brand loyalty and
resistance to negative information of its consumers.
Item Type: | Thesis (Bachelor) |
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Creators: | Creators NIM Email ORCID Mulyawan, Defina NIM01011190245 definamulyawan@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Sampetua Hariandja, Evo 0324056501 evo.hariandja@uph.edu Thesis advisor S.C Meranga, Isana 0331126905 isana.meranga@uph.edu |
Uncontrolled Keywords: | green brand transparency; green competence enhancement; self-green brand connection; green brand prominence; green brand trust; green brand loyalty; dan resistance to negative information |
Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Management Current > Faculty/School - UPH Karawaci > Business School > Management |
Depositing User: | Defina Mulyawan |
Date Deposited: | 04 Jul 2022 05:06 |
Last Modified: | 04 Jul 2022 05:06 |
URI: | http://repository.uph.edu/id/eprint/47831 |