Chang, Khristy (2018) Pengaruh social media marketing terhadap consumer purchase intention yang dimediasi oleh consumer engagement dan electronic word of mouth serta dimoderasi oleh age pada Korean beauty products. Masters thesis, Universitas Pelita Harapan.
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Abstract
Current lifestyle changes has led consumers to have high awareness about
cosmetics on daily life to accentuate their personality. Cosmetics industry is
growing rapidly and contribute to the economic growth. Newly discovered
phenomenon which known as KPOP through social media plays an important role
in creating new market for Korean beauty products in Indonesia.
This research aim to study the influence of social media marketing, consumer
engagement, electronic word of mouth and age towards consumer purchase
intention of Korean beauty products. The conceptual model in this research was
modified from the previous study by adding two variable which were electronic
word of mouth and age. This research data is analyzed by Structural Equation
Modelling (SEM) and processed by SmartPLS 3.0. This research model was tested
on Korean beauty products consumers population who follow social media where
the primary data source obtained from online questionnaire. The sample used was
240 respondents who met the criteria for this study.
This research can conclude that social media marketing has a positive impact on
consumer engagement, electronic word of mouth, and consumer purchase intention
while age was not proven to have moderation effect. Consumer engagement was
found to be a dominant predictor on consumer purchase intention. The significant
impact of social media marketing, consumer engagement, and electronic word of
mouth will lead to increase consumer purchase intention of Korean beauty products.
The value of R2 of consumer purchase intention towards Korean beauty products is
0.528.
This research confirms the previous model for understanding consumer purchase
intention towards Korean beauty products as well as providing managerial
implications that will help managers in implementing more effective marketing
strategies. Future research will need to use generation Z as specific populations. / Gaya hidup saat ini telah berubah dimana konsumen memiliki kesadaran yang
tinggi akan penggunaan kosmetik dalam penampilan sehari-hari untuk
menonjolkan kepribadian mereka. Industri kosmetik berkembang dengan pesat
memberikan kontribusi pada perekonomian. Ditemukan fenomena baru dimana
KPOP melalui social media ikut berperan penting menciptakan pasar baru bagi
Korean beauty products di Indonesia.
Penelitian ini bertujuan untuk mempelajari pengaruh social media marketing,
consumer engagement, electronic word of mouth, dan age terhadap consumer
purchase intention pada Korean beauty products. Model konseptual dalam
penelitian ini dimodifikasi dari penelitian sebelumnya dengan menambahkan dua
variabel yaitu electronic word of mouth dan age. Data pada penelitian ini dianalisis
dengan metode Structural Equation Modelling (SEM) dan diproses dengan
SmartPLS 3.0. Model penelitian ini diuji pada populasi konsumen Korean beauty
products dan sumber data diperoleh dari survei dengan kuesioner online. Sampel
yang digunakan sebanyak 240 sampel yang memenuhi kriteria untuk penelitian ini.
Dari penelitian ini dapat disimpulkan bahwa social media marketing memiliki
pengaruh positif terhadap consumer engagement, electronic word of mouth, dan
consumer purchase intention, sedangkan age tidak terbukti mempunyai efek
moderasi. consumer engagement ditemukan sebagai predictor dominan terhadap
consumer purchase intention. Dampak signifikan social media marketing,
consumer engagement dan electronic word of mouth akan menyebabkan
meningkatkannya minat beli konsumen terhadap Korean beauty products. Nilai R2
consumer purchase intention pada Korean beauty products adalah sebesar 0,528.
Penelitian ini mengkonfirmasi penelitian sebelumnya untuk memahami minat beli
konsumen pada Korean beauty products serta memberi manfaat bagi para manajer
dalam membuat strategi pemasaran yang efektif. Penelitian selanjutnya diperlukan
untuk menguji model pada populasi generasi Z.
Item Type: | Thesis (Masters) |
---|---|
Creators: | Creators NIM Email ORCID Chang, Khristy NIM07120100107 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Antonio, Ferdi NIDN0321026802 UNSPECIFIED |
Uncontrolled Keywords: | social media marketing ; consumer engagement ; electronic word of mouth ; age ; consumer purchase intention |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management Current > Faculty/School - UPH Karawaci > Business School > Master of Management |
Depositing User: | Phillips Iman Heri Wahyudi |
Date Deposited: | 17 Jun 2022 06:35 |
Last Modified: | 17 Jun 2022 06:35 |
URI: | http://repository.uph.edu/id/eprint/47851 |