Odilia, Stephany (2017) Analisis elemen-elemen brand equity pada smartphone samsung galaxy s series di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
![Title.pdf [thumbnail of Title.pdf]](http://repository.uph.edu/style/images/fileicons/text.png)
1. SAMPUL.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (23MB)
Preview
2. ABSTRAK.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (232kB) | Preview
Preview
3. BAB 1 SAMSUNG.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (212kB) | Preview
![Chapter2.pdf [thumbnail of Chapter2.pdf]](http://repository.uph.edu/style/images/fileicons/text.png)
4. BAB 2 SAMSUNG.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (227kB)
![Chapter3.pdf [thumbnail of Chapter3.pdf]](http://repository.uph.edu/style/images/fileicons/text.png)
5. BAB 3 SAMSUNG.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (162kB)
![Chapter4.pdf [thumbnail of Chapter4.pdf]](http://repository.uph.edu/style/images/fileicons/text.png)
6. BAB 4 SAMSUNG.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (514kB)
![Chapter5.pdf [thumbnail of Chapter5.pdf]](http://repository.uph.edu/style/images/fileicons/text.png)
7. PENUTUP.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (139kB)
Preview
8. DAFTAR PUSTAKA.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (170kB) | Preview
![Appendices.pdf [thumbnail of Appendices.pdf]](http://repository.uph.edu/style/images/fileicons/text.png)
9. LAMPIRAN.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (827kB)
Abstract
Telepon genggam atau handphone merupakan solusi alat bantu komunikasi
yang paling populer digunakan karena pemakaiannya yang mudah, efektif, dan efisien.
Smartphone merek Samsung merupakan salah satu merek yang saat ini banyak
digunakan oleh masyarakat (www.beritateknologi.com). Konsumen memilih
smartphone Samsung Galaxy S series karena sudah memiliki merek yang bagus dan
dapat dipercaya kualitasnya, mereka menggunakan Samsung Galaxy series
dikarenakan fitur-fitur yang up to date, penggunaan teknologi yang modern sehingga
dapat berkomunikasi lebih mudah dan cepat serta dapat melakukan kegiatan-kegiatan
lain seperti menggunakan jejaring sosial seperti facebook, BBM, path, instagram, dan
lain-lain. Konsumen juga memilih smartphone merek Samsung Galaxy S series
dikarenakan desain yang simpel dan elegan.
Tujuan penelitian ini adalah untuk mengetahui pengaruh elemen-elemen brand
equity yaitu, perceived quality, brand awareness, brand association, dan brand loyalty
pada smartphone Samsung Galaxy S di Surabaya. Penelitian ini dilakukan di wilayah
Surabaya. Pada penelitian ini, subjek yang dijadikan reponden adalah konsumen
smartphone Samsung Galaxy S series di Samsung Experience Store (Galaxy Mall),
pimpinan store, dan bagian pemasaran dengan memakai 100 responden.
Hasil penelitian yang dilakukan diperoleh elemen brand awareness
menunjukkan bahwa tidak terdapat hubungan yang parsial terhadap brand equity,
dengan nilai signifikansi brand awareness adalah 0.158. Lalu pada brand association
menunjukkan adanya hubungan yang parsial terhadap brand equity, dengan nilai
signifikansi brand association adalah 0.000. Kemudian perceived quality
menunjukkan adanya hubungan yang parsial terhadap brand equity, dengan nilai
signifikansi perceived quality sebesar 0.000. Dan terakhir terdapat elemen brand
loyalty yang memiliki hubungan yang parsial terhadap brand equity, dengan nilai
signifikansi brand loyalty sebesar 0.000 / Mobile phones or cellphones are the most popular communication aid solution
used because of its easy, effective and efficient usage. Smartphone Samsung is one
brand that is currently widely used by the public (www.beritateknologi.com).
Consumers choose smartphone Samsung Galaxy S series because they already
have a good brand and can be trusted for their quality, they use Samsung Galaxy
series due to up-to-date features, the use of modern technology so they can
communicate more easily and quickly and can do other activities like using social
networks like Facebook, BBM, path, Instagram, and others. Consumers also
choose Samsung Galaxy S series because of their simple and elegant design.
The purpose of this study was to determine the effect of brand equity
elements, namely perceived quality, brand awareness, brand association, and brand
loyalty on Samsung Galaxy S in Surabaya. This research was conducted in the
Surabaya area. In this study, the subject who was used as the respondent was a
consumer of Samsung Galaxy S series at Samsung Experience Store (Galaxy Mall),
head store, and marketing department using 100 respondents.
The results of research carried out obtained elements of brand awareness
shows that there is no partial relationship to brand equity, with the value of the
significance of brand awareness is 0.158. Then at brand association shows a partial
relationship to brand equity, with brand association significance value is 0.000.
Then perceived quality shows a partial relationship to brand equity, with perceived
quality significance value is 0.000. And finally there is an element of brand loyalty
that has a partial relationship to brand equity, with a significance value of brand
loyalty is 0,000.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Odilia, Stephany NIM00000027095 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Naibaho, Hastuti UNSPECIFIED UNSPECIFIED Thesis advisor Dananjaya, Yanuar UNSPECIFIED UNSPECIFIED |
Uncontrolled Keywords: | brand equity; perceived quality; brand awareness; brand association; brand loyalty |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Surabaya > Business School > Management Current > Faculty/School - UPH Surabaya > Business School > Management |
Depositing User: | Rafael Rudy |
Date Deposited: | 14 Oct 2022 07:12 |
Last Modified: | 14 Oct 2022 07:12 |
URI: | http://repository.uph.edu/id/eprint/50780 |