Prajogo, Daniel Kurniawan (2011) Analisa strategi pemasaran internet 7cs terhadap keputusan pembelian di rajahanduk.com. Bachelor thesis, Universtitas Pelita Harapan.
![Title.pdf [thumbnail of Title.pdf]](http://repository.uph.edu/style/images/fileicons/text.png)
Title.pdf.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
Preview
ToC.pdf.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (309kB) | Preview
Preview
Abstrak.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (85kB) | Preview
Preview
Bab I.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (22kB) | Preview
![Chapter2.pdf [thumbnail of Chapter2.pdf]](http://repository.uph.edu/style/images/fileicons/text.png)
Bab II.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (202kB)
Preview
Bab III.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (62kB) | Preview
![Chapter4.pdf [thumbnail of Chapter4.pdf]](http://repository.uph.edu/style/images/fileicons/text.png)
Bab IV.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (392kB)
![Chapter5.pdf [thumbnail of Chapter5.pdf]](http://repository.uph.edu/style/images/fileicons/text.png)
Bab V.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (21kB)
Preview
Daftar Pustaka.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (24kB) | Preview
![Appendices.pdf [thumbnail of Appendices.pdf]](http://repository.uph.edu/style/images/fileicons/text.png)
Lampiran.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (441kB)
Abstract
Internet telah memberikan terobosan besar bagi perkembangan pemasaran
dan dunia bisnis. Dalam perkembangannya bagi dunia bisnis, kegunaan internet
sudah tidak diragukan lagi sebagai salah satu kekuatan yang mampu menciptakan
keunggulan bersaing, seperti yang dilakukan oleh rajahanduk.com. Kerangka
kerja 7Cs (community, connectivity, customer care, communication, content,
customisation dan convenience) adalah komponen utama yang menambah nilai
dan berkontribusi pada kualitas dari pengalaman online serta merupakan
pengembangan dari bauran pemasaran (4P) yang disesuaikan untuk dunia maya.
Penelitian ini akan membahas tentang analisa strategi pemasaran melalui internet
dengan konsep 7Cs yang mempengaruhi keputusan pembelian pelanggan
rajahanduk.com,
Berdasarkan penelitian terdahulu mengenai kerangka kerja 7Cs, maka
penelitian ini ingin mengkaji pengaruh antar variabel yaitu variabel independent
(strategi pemasaran internet 7Cs) terhadap keputusan pembelian di
rajahanduk.com, baik secara parsial maupun secara simultan. Sampel dalam
penelitian ini meliputi pelanggan yang pernah berkunjung dan melakukan
pembelian di situs rajahanduk.com.
Hasil penelitian menunjukkan bahwa terdapat empat variabel yang
berpengaruh signifikan keputusan pembelian di rajahanduk.com yaitu X1-
convenience, X4-community, X5-connectivity dan X6-customer care. Variabel
lain yang tidak signifikan yaitu X2-content, X3-customisation dan X7-
communication. Sedangkan secara simultan dan bersama-sama, strategi
pemasaran internet (7Cs) berpengaruh positif terhadap keputusan pembelian
pelanggan rajahanduk.com.
Secara umum, penelitian ini juga memiliki implikasi bahwa model
penelitian ini cocok diaplikasikan pada toko yang menggunakan internet sebagai
medianya. Sebagai implikasi manajerial, rajahanduk.com perlu meningkatkan
tingkat kenyamanan (Convenience) pada desain web site yang dimilikinya,
menjaga komunikasi dengan para pelanggan melalui komunitas yang ada,
membangun konektivitas online secara aktif antara situs-situs yang sejenis
ataupun situs search engine serta meningkatkan hubungan layanan pelanggan / Internet has provided a major breakthrough for the development of
marketing and business world. In development for the business world, the use of
internet has no doubt as one force capable of creating competitive advantage, as is
done by rajahanduk.com. 7Cs framework (community, connectivity, customer
care, communication, content, customisation and convenience) are the main
components that add value and contribute to the quality of online experience and
is a development of the marketing mix (4P) are adjusted to the virtual world. This
study will discuss the analysis of marketing strategies over the internet with the
concept 7Cs that affect customer buying decisions rajahanduk.com,
Based on previous research, the study wanted to examine the influence of
the variables between the independent variables (7Cs internet marketing strategy)
to the buying decision in rajahanduk.com, either partially or simultaneously. The
sample in this study include customers who've been and make purchases on the
site rajahanduk.com.
The results showed that variables that influence purchasing decisions inconvenience
rajahanduk.com namely X1-convenience, X4-community, X5-
connectivity and X6-customer care.. Other variables are not significant of X2-
content, X3-customisation dan X7-communication. While simultaneously,
internet marketing strategies (7Cs) positive influence on purchasing decisions of
customers rajahanduk.com.
In general, this research also has implications this research model fits
applied to the stores that use the internet as a medium. As a managerial
implication, rajahanduk.com need to increase the comfort level (Convenience) on
its web site design, maintain communication with customers through existing
community, actively building online connectivity between these sites are similar
or website search engines and improve service relationship the customer
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Prajogo, Daniel Kurniawan NIM01120080015 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Wijayanto, Heru UNSPECIFIED UNSPECIFIED Thesis advisor Nelloh, Liza A. M UNSPECIFIED UNSPECIFIED |
Uncontrolled Keywords: | toko online internet; strategi pemasaran 7cs; keputusan pembelian; ecommerce; online shop; internet; marketing strategy 7Cs; customer buying decision; ecommerce |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Surabaya > Business School > Management Current > Faculty/School - UPH Surabaya > Business School > Management |
Depositing User: | Rafael Rudy |
Date Deposited: | 20 Oct 2022 03:46 |
Last Modified: | 20 Oct 2022 03:46 |
URI: | http://repository.uph.edu/id/eprint/50799 |