Kuron, Kezia (2018) Studi persepsi merek mewah terhadap loyalitas merek pada apple iphone x di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
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Abstract
Teknologi komunikasi terus berkembang membuat smartphone Apple
iPhone X dipilih dalam penelitian ini dan akan diuji pengaruh nilai penggunaan
barang yang diasumsikan sebagai luxury brand. Variabel penelitian berjumlah
enam yaitu empat variabel bebas adalah financial-price value, functional-quality
value, Individual-aesthetics value dan social-uniqueness value, selanjutnya dua
variabel terikat yaitu owner-based luxury value dan brand loyalty. Hipotesis
penelitian adalah hubungan signifikan yang didapatkan dari seluruh variabel
bebas dalam pengaruhnya terhadap owner-based luxury value dan pengaruh
signifikan dari owner-based luxury value terhadap brand loyalty.
Penelitian dilakukan dengan metode pengumpulan data kuesioner dari 150
responden konsumen dan pengguna iPhone X dalam dua bulan terakhir yang
berdomisili di Surabaya. Metode analisis data diadopsi dari tujuh langkah
structural equation modeling.
Hasil penelitian didapatkan nilai mean dan standard deviation yang tinggi
dan dinyatakan setuju dan sangat setuju oleh seluruh responden. Hipotesis
didapatkan dengan hasil signifikan dari keseluruhan hipotesis peneliti.
Kesimpulan yang dapat ditarik adalah bahwa benar nilai-nilai persepsi
kemewahan yang diwakili dalam variabel penelitian mempengaruhi owner-based
luxury value dan brand loyalty sebagai tolak ukur paling dipercaya dalam
memprediksi penjualan. Selanjutnya penelitian ini memiliki banyak kekurangan
dan masih bisa dikembangkan seperti hal penggunaan dan perbandingan data
penjualan produk mewah dengan penilaianya di persepsi konsumen / Communication technology continues to evolve making the Apple iPhone
X smartphone is chosen in this study and will be tested the effect of the value of
the use of the good assumed as a luxury brand. Six research variables are four
independent variables which are financial-price value, functional-quality value,
individual-aesthetics value and social-uniqueness value, then two dependent
variables which are owner-based luxury value and brand loyalty.
The research hypotheses are the significant relationship obtained from all
independent variables in their influence on the owner-based luxury value and
significant influence of the owner-based luxury value on brand loyalty.
The research was conducted with a questionnaire data collection method
from 150 respondents which all are consumers and users of iPhone X in the last
two months domiciled in Surabaya. Data analysis method was adopted from seven
steps of structural equation modeling. The results showed that the mean and
standard deviation were high and agreed and strongly agreed by all respondents.
The hypothesis is obtained with significant results from the overall hypothesis of
the researcher. The conclusion that can be drawn is that the true values of luxury
perception represented in the research variables affect the owner-based luxury
value and brand loyalty as the most trusted benchmark in predicting sales.
Furthermore, this research has many shortcomings and can still be developed,
such as the use and comparison of data on luxury product sales with its
assessment on consumer perceptions
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Kuron, Kezia NIM02619170004 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Suryaputra, Ronald UNSPECIFIED UNSPECIFIED Thesis advisor Amelia, Amelia UNSPECIFIED UNSPECIFIED |
Uncontrolled Keywords: | luxury brand; price value; quality value; aesthetics value; socialuniqueness; owner-based luxury value; brand loyalty |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Surabaya > Business School > Master of Management Current > Faculty/School - UPH Surabaya > Business School > Master of Management |
Depositing User: | Rafael Rudy |
Date Deposited: | 01 Nov 2022 04:18 |
Last Modified: | 01 Nov 2022 04:18 |
URI: | http://repository.uph.edu/id/eprint/50942 |