Nugroho, Celia (2012) Pengaruh apparel product presentation di facebook terhadap purchase intention melalui perceived risk untuk konsumen Surabaya. Masters thesis, Universtitas Pelita Harapan.
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Abstract
Pertumbuhan internet yang cukup baik dan bertambahnya jumlah
pengguna internet di Indonesia perlahan turut mengerek budaya belanja online di
Indonesia. Pemilik toko online yang mulanya menawarkan produk yang mereka
jual melalui website khusus kini mulai beralih ke situs-situs jejaring sosial sebagai
wadah promosi mereka. Saat ini, Facebook adalah salah satu situs jejaring sosial
yang tengah marak melanda masyarakat Indonesia dan mancanegara. Para penjual
produk apparel perlahan mulai beralih ke sistem online shop. Berbelanja secara
online menimbulkan perceived risk tersendiri bagi calon pembeli, dimana
perceived risk tersebut akan mempengaruhi keinginan calon konsumen untuk
membeli. Oleh karena itu, diperlukan penelitian lebih lanjut mengenai sikap
konsumen terhadap perceived risk yang mereka hadapi sebelum berbelanja produk
apparel secara online melalui Facebook.
Tujuan penelitian ini adalah untuk mengetahui pengaruh apparel product
presentation di Facebook terhadap purchase intention melalui perceived risk
untuk konsumen Surabaya. Obyek penelitian ini adalah produk apparel yang
ditawarkan secara online melalui Facebook, dan subyek penelitian adalah calon
konsumen perempuan yang pernah melihat website produk apparel di jejaring
sosial Facebook.
Analisis data menggunakan SEM (Structural Equation Modelling).
Analisis meliputi uji normalitas, outliers, multicollinearity dan singularity, dan uji
hipotesis melalui koefisien jalur. Uji validitas dan reliabilitas instrumen penelitian
dilakukan dengan menggunakan program AMOS 16.
Hasil analisis mengemukakan bahwa 3 hipotesis dalam penelitian ini
diterima: product presentation berpengaruh signifikan terhadap perceived risk;
perceived risk berpengaruh signifikan terhadap purchase intention; dan product
presentation berpengaruh signifikan terhadap purchase intention melalui
perceived risk untuk produk apparel di Facebook untuk konsumen Surabaya.
Saran akademis yang diajukan oleh peneliti adalah agar penelitian
selanjutnya melakukan segmentasi terlebih dahulu sehingga bisa diketahui
karakteristik konsumen yang sebenarnya. Saran praktis menekankan agar para
pemilik toko online yang menjual produk apparel melalui Facebook terus
mengembangkan desain presentasi produk sehingga mengurangi tingkat perceived
risk konsumen, dan secara berkesinambungan akan meningkatkan purchase
intention konsumen untuk membeli produk apparel dari website mereka / The dynamic growth of internet facility and growing number of internet
users in Indonesia constantly boost the online shopping culture within the country.
The sellers of apparel products slowly shift to online shop. The owners of online
shops whom previously employing special websites to offer their products for
sale, recently move to social network websites as the promotional instrument.
Facebook is currently one of the most popular social network website across
Indonesia and worldwide. Online shopping delivers its own perceived risk to
potential customer, which will influence customer’s intention to purchase.
Therefore, it is crucial to conduct a research on consumers behavior towards
perceived risk they have before carrying out the online shopping activities for
apparel products available on Facebook.
This research is conducted in purpose of knowing the effect of apparel
product presentation on purchase intention through perceived risk for Surabaya
consumers. The research object covers the apparel products being online-offered
through Facebook, while the subjects of this research are those potential female
consumers who have ever seen apparel products website on Facebook.
SEM (Structural Equation Modelling) analysis is being employed for this
reearch. The analyses cover normality, outliers, multicollinearity and singularity,
and hypotheses testing using coefficient path. The validity and reliability tests for
research instruments are being carried out using AMOS 16 program.
The results confirm 3 hypotheses stated on this research: product
presentation significantly influences perceived risk; perceived risk significantly
influences purchase intention; and product presentation significantly influences
purchase intention through perceived risk for apparel products at Facebook for
Surabaya consumers.
The writer proposed academic suggestion to conduct segmentation in front
before having the similar research in order to know the real characteristics of
consumers. The practical suggestion pointed out that the owner of online shops
selling apparel products on Facebook have to keep develop the design for product
presentation which continually lower consumers’ perceived risk and definitely
will boost consumers’ purchse intention to buy the apparel products on their sites
Item Type: | Thesis (Masters) |
---|---|
Creators: | Creators NIM Email ORCID Nugroho, Celia NIM90120080033 UNSPECIFIED UNSPECIFIED |
Uncontrolled Keywords: | product presentation; purchase intention; perceived risk |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Depositing User: | Rafael Rudy |
Date Deposited: | 30 Nov 2022 08:03 |
Last Modified: | 30 Nov 2022 08:03 |
URI: | http://repository.uph.edu/id/eprint/51534 |