Piadi, Kevin Deva Andreas (2022) Pengaruh brand trust, obc trust, repurchase intention terhadap positive e-wom intention studi pada e-commerce Lazada. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Melihat perkembangan era digital di jaman sekarang ini sudah sangatlah maju.
Masyarakat di Indonesia sudah tidak asing lagi dengan berbelanja online dan hal
ini sudah masuk kedalam kebutuhan masyarakat didalam memenuhi kebutuhannya
masing-masing. Indonesia merupakan pengguna e-commerce tertinggi di dunia. Di
indonesia terdapat banyak sekali e-commerce yang dapat digunakan oleh
masyarakat. Penelitian yang dilakukan saat ini, melihat dari perusahaan e�commerce Lazada yang cenderung kalah saing dengan pesaing lainnya dan dari
tahun ke tahun selalu mengalami penurunan pengunjung. Dari melihat
permasalahan yang ada maka akan dilakukan penelitian mengenai pengaruh brand
trust, obc trust, repurchase intention terhadap positive e-WOM intention pada e�commerce Lazada. Data yang diambil dilakukan dengan cara menyebarkan
kueisioner dalam bentuk link yang disebarkan melalui berbagai sosial media ke
setiap individu pengguna e-commerce Lazada. Data yang diambil dan diolah dari
pengguna e-commerce Lazada sebanyak 200 pengguna. Terdapat 6 hubungan
variabel dan dari hasil yang didapatkan terbukti bahwa ke-enam variabel memiliki
hubungan positif / Seeing the development of the digital era in this day and age is very advanced.
People in Indonesia are no strangers to online shopping and this has entered the
needs of the community in meeting their respective needs. Indonesia is the highest
user of e-commerce in the world. In Indonesia, there are a lot of e-commerce that
can be used by the public. Research conducted today, looking at the e-commerce
company Lazada which tends to be less competitive with other competitors and
from year to year always experiences a decrease in visitors. From looking at the
existing problems, research will be carried out on the influence of brand trust, obc
trust, repurchase intention on positive e-WOM intention on Lazada e-commerce.
The data taken is carried out by distributing questionnaires in the form of links that
are spread through various social media to each individual Lazada e-commerce
user. The data taken and processed from Lazada e-commerce users is as many as
200 users.
In this study, it was proven that Brand Trust has a positive effect on OBC Trust,
Brand Trust has a positive effect on Repurchase Intention, OBC Trust has a positive
effect on Repurchase Intention, Brand Trust has a positive effect on Positive E�WOM Intention, OBC Trust has a positive effect on Positive E-WOM Intention,
Repurchase Intention has a positive effect on Positive E-WOM Intention
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Piadi, Kevin Deva Andreas NIM01011180158 kevindeva2@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Hutabarat, Moses NIDN0329077202 UNSPECIFIED |
Uncontrolled Keywords: | brand trust; online brand community trust; repurchase intention; positive e-wom intention; obc trust; |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Management Current > Faculty/School - UPH Karawaci > Business School > Management |
Depositing User: | Kevin Deva Andreas Priadi |
Date Deposited: | 21 Dec 2022 05:59 |
Last Modified: | 02 Mar 2023 07:12 |
URI: | http://repository.uph.edu/id/eprint/51945 |