Christie, Julia (2022) The influence of food quality, promotion, and price on purchase decision at Louise Boulangerie and Patisserie, Medan. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
The changes in people’s lifestyles have driven more people into the
patisserie business and led to intense competition. Therefore, each business must
have its competitive advantages in order to survive. The research was conducted at
Louise Boulangerie and Patisserie which sells a wide variety of artisan bread and
croissants. Based on the survey, some customers express that the food quality
provided should be improved, only a few numbers of people have noticed the
promotion that has been carried out, and the price offered is higher that another
patisserie. These variables are expected to influence the purchase decision.
In this research, the writer used the quantitative research method including
the descriptive approach and causal approach to determine the relationship between
the independent and dependent variables. The data for this research was obtained
through the distribution of questionnaires to 97 respondents who were selected
using the convenience sampling method and it was analyzed using the IBM SPSS
Statistics 25 program. The validity test, reliability test, normality test,
multicollinearity test, heteroscedasticity test, multiple linear regression analysis, Ttest, F-test, and coefficient of determination were all passed in the study.
The result of hypothesis testing indicated that food quality, promotion, and
price have partially and simultaneously influenced purchase decisions at Louise
Boulangerie and Patisserie, Medan. Hence, it is recommended for the company
keep up and improve the quality, adjust the portion of the price, involve more in
public events, use more online platforms, provide loyalty programs or giveaways,
ensure the price is worth the value, collaborate with banks or food delivery services
to give discounts./
Perubahan gaya hidup masyarakat telah mendorong lebih banyak orang
untuk terjun ke bisnis toko roti dan menyebabkan persaingan ketat. Oleh karena
itu, setiap bisnis harus memiliki keunggulan kompetitif masing-masing agar dapat
bertahan di dalam persaingan. Pelinitian dilakukan di Louise Boulangerie and
Patisserie yang menjual berbagai macam roti artisan dan croissant. Berdasarkan
hasil survei, beberapa pelanggan mengungkapkan bahwa kualitas makanan yang
disediakan harus ditingkatkan, hanya beberapa orang yang memperhatikan
promosi yang diselenggarakan, dan harga yang ditawarkan lebih mahal dari toko
lain. Ketiga variable tersebut diduga dapat mempengaruhi keputusan pembelian.
Dalam penelitian ini, penulis menggunakan metode penelitian kuantitatif
termasuk metode deskriptif dan kausal untuk mengetahui hubungan antara variabel
bebas dengan variabel terikat. Data penelitian ini diperoleh melalui penyebaran
kuesioner kepada 97 responden yang dipilih dengan metode convenience sampling
dan dianalisis menggunakan program IBM SPSS Statistics 25. Uji validitas, uji
reliabilityas, uji normalitas, uji multikolinearitas, uji heteroskedastisitas, analisis
regresi linear berganda, uji T, uji F, dan koefisien determinasi semuanya telah
dinyatakan lulus dalam penelitian ini.
Hasil pengujian hipotesis menunjukkan bahwa kualitas makanan, promosi,
dan harga berpengaruh secara parsial dan simultan terhadap keputusan pembelian
di Louise Boulangerie dan Patisserie, Medan. Oleh karena itu, perusahaan
disarankan untuk menjaga dan meningkatkan kualitas, menyesuaikan porsi dengan
harga, lebih banyak terlibat dalam acara publik, menggunakan lebih banyak
platform online, menyediakan program loyalitas atau hadiah, memastikan harga sesuai dengan nilainya, bekerja sama dengan bank atau jasa pengiriman makanan untuk memberikan diskon.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Christie, Julia NIM03013190005 jullchristt@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Khong, Rifin NIDN0103037603 rifin.khong@lecturer.uph.edu |
Uncontrolled Keywords: | food quality; promotion; price; purchase decision |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Users 23339 not found. |
Date Deposited: | 14 Feb 2023 09:55 |
Last Modified: | 14 Feb 2023 09:55 |
URI: | http://repository.uph.edu/id/eprint/54357 |