Cristy, Anasthasia (2022) The influence of word of mouth, price perception, and product quality on purchase decision at Ayam Penyet Cabe Hijau Sunggal. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Food and beverages industry have a big potential for local people or traveler.
Resto Ayam Penyet Cabe Hijau Sunggal is a restaurant that survives by
implementing word of mouth, pricing strategy, and providing quality product to
customers in order to increase the purchase decision.
The purpose of this research was to see how word of mouth (X1), price
perception (X2) and product quality (X3) influenced purchase decision at the Resto
Ayam Penyet Cabe Hijau Sunggal. As a result, the population chosen is all Resto
Ayam Penyet Cabe Hijau Sunggal customers, with a sample size of 60 respondents
using non-probability sampling, i.e. the accidental sampling method.
The research utilizes quantitative, descriptive, and causal methods.
Analytical techniques include instruments test, descriptive analysis, the classical
assumption test, multiple linear regression, the coefficient of determination test, and
hypothesis testing.
The data met the criteria for analysis, yielding the multiple linear regression
equation Y = -0,579 + 0,209X1 + .486X2 + 0,285X3 + 2,502. With a value of 0.209
X1, 0.486 X2 and 0.285 X3, the price perception variable (X2) has a greater
influence on purchase decision.
The t-test and f-test revealed that word of mouth, price perception and
product quality had a positive and significant influence on purchase decision,
partially and simultaneously, allowing the hypothesis H1, H2, H3, and H4 to be
accepted. According to the coefficient of determination R2, the influence of the
three independent variables is 81.7 %, with the remaining 19.3 % influenced by
other variables not performed in this research. To increase purchase decision,
company can pay attention to word of mouth and pricing strategies, and provide the
best products./ Industri makanan dan minuman memiliki potensi besar bagi masyarakat
lokal atau wisatawan. Resto Ayam Penyet Cabe Hijau Sunggal merupakan restoran
yang bertahan dengan menerapkan word of mouth, strategi harga, dan memberikan
produk yang berkualitas kepada pelanggan untuk meningkatkan keputusan
pembelian.
Tujuan penelitian ini adalah untuk melihat bagaimana pengaruh word of
mouth (X1), persepsi harga (X2) dan kualitas produk (X3) terhadap keputusan
pembelian di Resto Ayam Penyet Cabe Hijau Sunggal. Sehingga populasi yang
dipilih adalah seluruh pelanggan Resto Ayam Penyet Cabe Hijau Sunggal, dengan
jumlah sampel 60 responden menggunakan non-probability sampling yaitu metode
accidental sampling.
Penelitian ini menggunakan metode kuantitatif, deskriptif, dan kausal.
Teknik analisis meliputi uji instrumen, analisis deskriptif, uji asumsi klasik, regresi
linier berganda, uji koefisien determinasi, dan uji hipotesis.
Data memenuhi kriteria analisis, menghasilkan persamaan regresi linier
berganda Y = -0,579 + 0,209X1 + .486X2 + 0,285X3 + 2,502. Dengan nilai 0,209
X1, 0,486 X2 dan 0,285 X3.
Uji t dan uji f menunjukkan bahwa word of mouth, persepsi harga dan
kualitas produk berpengaruh positif dan signifikan terhadap keputusan pembelian,
baik secara parsial maupun simultan, sehingga hipotesis H1, H2, H3, dan H4 dapat
diterima. Berdasarkan koefisien determinasi R2, pengaruh ketiga variabel bebas
sebesar 81,7%, sisanya sebesar 19,3% dipengaruhi oleh variabel lain yang tidak
dilakukan dalam penelitian ini. Untuk meningkatkan keputusan pembelian,
perusahaan dapat memperhatikan strategi promosi dari mulut ke mulut dan
penetapan harga, serta memberikan produk yang terbaik.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Cristy, Anasthasia NIM03013190069 anasthasiacristy29@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Putra, Ali Syah NIDN0108128102 ali.putra@lecturer.uph.edu |
Uncontrolled Keywords: | word of mouth; price perception; product quality; purchase decision |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Users 28940 not found. |
Date Deposited: | 20 Feb 2023 02:44 |
Last Modified: | 20 Feb 2023 02:44 |
URI: | http://repository.uph.edu/id/eprint/54486 |