Angel, Corinthia (2022) The effect of price fairness and physical environment on customer patronage at Simhae Restaurant - Mataram Branch, Medan. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Simhae Restaurant – Mataram Branch, Medan is all you can eat restaurant
with several pricing packages. From preliminary study shows that there are issues
about the price and environment which can affect customer patronage. The aim for
this research is to know the effect of Price Fairness and Physical Environment on
Customer Patronage at Simhae Restaurant – Mataram Branch, Medan.
The fairness of the price that customer paid, a clean and comfortable
restaurant environment can lead to a good eating experience while customer
enjoying the food. This will be resulting in the high patronage of a customer.
Writer is using quantitative research design and IBM SPSS Statistics V.25
application. Descriptive and causal research with convenience sampling as the
sampling technique. Total of sample is 57 customers who have ever been to and
make transaction at Simhae Restaurant – Mataram.
From the hypothesis test result, Price Fairness did not partially affect the
Customer Patronage, while Physical Environment has partial effect on Customer
Patronage. Price Fairness and Physical Environment have simultaneous effect on
Customer Patronage. Besides 1 question which is not valid, the test for reliability,
normality, multicollinearity, heteroscedasticity, and multiple linear regression test
are all passed, and the equation is Y = -9.592 + 0.390X1+ 0.950X2
The recommendation for the company is to keep the cleanliness and
freshness of food, more variety of sauce, using a fan that have a cooling air to keep
the customer comfortable, giving extra discount for occasions and offer more
varieties of packages./ Restoran Simhae – Cabang Mataram, Medan adalah restoran dengan
konsep makan sepuasnya yang tersedia dalam beberapa paket dan harga.
Berdasarkan data studi pendahuluan menunjukkan bahwa terdapat masalah
tentang harga dan lingkungan yang dapat mempengaruhi patronase pelanggan.
Tujian dari penelitian ini adalah untuk mengetahui pengaruh kewajaran harga
dan lingkungan fisik terhadap patronase pelanggan di Restoran Simhae – Cabang
Mataram, Medan.
Kewajaran harga yang dibayar oleh pelanggan dan juga lingkungan
restoran yang bersih dan nyaman dapat menghasilkan pengalaman makan yang
baik bagi pelanggan. Ini akan menghasilkan patronase pelanggan yang tinggi.
Penulis menggunakan desain penelitian kuantitatif dan aplikasi SPSS V.25.
Penelitian deskriptif dan kausal serta sampel kenyamanan sebagai teknik sampel.
Total sampel sebanyak 57 pelanggan yang pernah melakukan transaksi di
Restoran Simhae – Mataram.
Dari hasil uji hipotesis, kewajaran harga tidak mempengaruhi patronase
pelanggan, sedangkan lingkungan fisik berperngaruh terhadap patronase
pelanggan. Kewajaran harga dan lingkungan fisik memiliki efek simultan pada
patronase pelanggan. Selain 1 soal yang tidak valid, uji reliabilitas, normalitas,
mltikolinearitas, heteroskedastisitas, dan uji regresi linier berganda semuanya
lulus, dan persamaannya adalah Y = -9.592 + 0.390X1 + 0.950X2.
Rekomendasi bagi perusahaan adalah menjaga kebersihan dan kesegaran
makanan, lebih banyak variasi saus, menggunakan kipas angin yang memiliki
udara dingin untuk menjaga kenyamanan pelanggan, memberikan diskon ekstra
untuk acara-acara dan menawarkan lebih banyak jenis paket.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Angel, Corinthia NIM03013190025 corinthiaangel02@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Eddy, Eddy NIDN0110018704 eddy.mdn@lecturer.uph.edu |
Uncontrolled Keywords: | price fairness; physical environment; customer patronage |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Users 28971 not found. |
Date Deposited: | 20 Feb 2023 03:33 |
Last Modified: | 20 Feb 2023 03:33 |
URI: | http://repository.uph.edu/id/eprint/54508 |