Wardoyo, Try supriono (2016) Pengaruh novelty dan product quality terhadap repurchase intention melalui perceived value, brand preference, dan customer satisfaction pada pengguna samsung galaxy s di Surabaya. Masters thesis, Universtitas Pelita Harapan.
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Abstract
Di dunia yang semakin modern ini, telekomunikasi menjadi tidak bisa
dipisahkan dalam masyarakat dewasa ini. Hal inilah yang mendorong perusahaanperusahaan
pembuat alat komunikasi berlomba-lomba untuk membuat alat
komunikasi yang dapat memenuhi kebutuhan masyarakat. Kehadiran sebagai
penyedia layanan telekomunikasi dan kehadiran Samsung Galaxy seri S
menunjang kebutuhan telekomunikasi bagi masyarakat menengah atas.
Unit analisis penelitian ini mempergunakan konsumen yang pernah
membeli Samsung Galaxy seri S. Teknik pengambilan sampel yang digunakan
adalah non-probability sampling dimana kuesioner sebagai alat utama
pengumpulan data. Jumlah responden adalah sebanyak 110 responden yang
pernah membeli Samsung Galaxy S series. Teknik analisis yang digunakan dalam
penelitian ini adalah Structural Equation Model) dengan software AMOS 20.
Hasil penelitian Samsung Galaxy S series menjelaskan novelty
berpengaruh positif terhadap perceived value dengan nilai 0.507, product quality
berpengaruh positif terhadap perceived value dengan nilai 0.449, perceived value
berpengaruh positif terhadap brand preference dengan nilai 0.389, perceived
value berpengaruh positif terhadap customer satisfaction dengan nilai 0.482,
brand preference berpengaruh positif terhadap repurchase intention dengan nilai
0.516, dan customer satisfaction berpengaruh positif terhadap repurchase
intention dengan nilai 0.487,
Penelitian ini menghasikan bahwa Samsung Galaxy S series harus
memperhatikan brand preference yang dimiliki Samsung Galaxy seri S. Brand
preference Samsung Galaxy seri S memiliki peranan penting didalam keputusan
pembelian ulang yang dilakukan konsumen. Langkah yang dilakukan untuk
meningkatkan brand preference adalah menyajikan tampilan yang lebih baik dan
menuruti keinginan konsumen serta mengikuti keinginan pasar, sehingga rasa
untuk mencari tahu dan mencoba selalu muncul dibenak konsumen tapi tanpa
mengurangi performa dan kenyamanan dalam penggunaan Samsung Galaxy seri S
sendiri / In this modern world that increasingly, telecommunications became
inseparable in today's society. This has encouraged manufacturers of communication
devices vying to create a communication tool that can meet the needs of the
community. Presence as a provider of telecommunications services and the presence
of Samsung Galaxy S series support the needs of telecommunications for the middle
top.
The unit of analysis of this research using consumer who has ever bought
Samsung Galaxy series S. The sampling technique used is non-probability sampling
where the questionnaire as the primary means of data collection. The number of
respondents is as much as 110 respondents who had bought the Samsung Galaxy S
series. The analysis technique used in this research is Structural Equation Model)
with 20 AMOS software.
The research result Samsung Galaxy S series explains the novelty positive
effect on perceived value to the value of 0.507, product quality positively affects
perceived value to the value of 0449, perceived value positive effect on brand
preference with a value of 0389, perceived value positive effect on customer
satisfaction with the value of 0.482, brand preference positive effect on repurchase
intention with the value of 0.516, and a positive effect on customer satisfaction,
repurchase intention with the value of 0487,
This research has resulted that the Samsung Galaxy S series have to pay
attention to brand preference is owned by Samsung Galaxy S. Brand preference series
Samsung Galaxy S series has an important role in the purchasing decisions of
consumers re-done. Steps taken to increase brand preference is to present a better
view and the desires of the consumer as well as follow the desires of the market, so
the sense to seek out and try to always appear in the minds of consumers but without
compromising the performance and comfort in the use of the Samsung Galaxy S
series itself
Item Type: | Thesis (Masters) |
---|---|
Creators: | Creators NIM Email ORCID Wardoyo, Try supriono NIM90120140013 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Heryanto, Januar UNSPECIFIED UNSPECIFIED Thesis advisor Susanti, Christina Esti UNSPECIFIED UNSPECIFIED |
Uncontrolled Keywords: | novelty; product quality; perceived value, brand preference; customer satisfaction; repurchase intention |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Surabaya > Business School > Master of Management Current > Faculty/School - UPH Surabaya > Business School > Master of Management |
Depositing User: | Rafael Rudy |
Date Deposited: | 17 Mar 2023 09:00 |
Last Modified: | 17 Mar 2023 09:00 |
URI: | http://repository.uph.edu/id/eprint/54994 |