Rochima, Siti (2018) Pengaruh food quality, service quality, ambiance dan perceived value terhadap repurchase intention pelanggan soto ayam lamongan cak har di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.
Preview
Abstrak.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (169kB) | Preview
![Title.pdf [thumbnail of Title.pdf]](http://repository.uph.edu/style/images/fileicons/text.png)
Sampul.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (2MB)
Preview
Bab-1.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (661kB) | Preview
![Chapter2.pdf [thumbnail of Chapter2.pdf]](http://repository.uph.edu/style/images/fileicons/text.png)
Bab-2.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (91kB)
![Chapter3.pdf [thumbnail of Chapter3.pdf]](http://repository.uph.edu/style/images/fileicons/text.png)
Bab-3.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (317kB)
![Chapter4.pdf [thumbnail of Chapter4.pdf]](http://repository.uph.edu/style/images/fileicons/text.png)
Bab-4.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
![Chapter5.pdf [thumbnail of Chapter5.pdf]](http://repository.uph.edu/style/images/fileicons/text.png)
Bab-5.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (105kB)
Preview
Daftar Pustaka.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (172kB) | Preview
![Appendices.pdf [thumbnail of Appendices.pdf]](http://repository.uph.edu/style/images/fileicons/text.png)
Lampiran.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
Abstract
Kebanyakan masyarakat lebih memilih membeli makanan diluar tanpa perlu
repot masak sendiri karena waktunya sendiri terbatas. Selain itu, makan diluar seperti
di restaurant, cafe atau tempat makan lainnya ini dinilai dapat menjadi media untuk
dapat berkumpul dengan kerabat ditengah padatnya rutinitas. Ditambah lagi dengan
kesibukan yang padat dan mobilitas yangg tinggi akan membuat masyarakat
cenderung rentan terhadap kenjenuhan sehingga membutuhkan suatu tempat untuk
melepas kepenatan setelah beraktivitas seharian (Sejati dan Yahya, 2016). Oleh
karena itu, makan diluar seperti di restaurant menjadi salah satu alternatif pilihan
yang tepat untuk dapat memenuhi kebutuhan makan dan sosial masyarakat.
Tempat makan bernama “Soto Ayam Lamongan CAK HAR” ini mulanya
bertempat di kantin Kantor Dinas Perindustrian dan Perdagangan Surabaya hingga
sekarang berkembang dari gerobak kecil menjadi restaurant keluarga yang memiliki
tiga cabang tempat yakni di Jl. Arief Rachman Hakim, Jl. Dr. Ir. H. Soekarno.
Perkembangan yang pesat ini tidak terlepas dari kesetiaan dari konsumennya yang
selalu berkeinginan untuk kembali mengonsumsi produk soto ayam tersebut. Dengan
perkembangan yang pesat ini maka peneliti tertarik untuk mengakaji lebih dalam
terkait dengan bauran pemasaran yang telah diterapkan pada Soto Ayam Lamongan
CAK HAR. Oleh karena itu, akan dilakukan penelitian untuk melihat pengaruh food
quality, Service Quality, Ambiance dan Value terhadap Repurchase Intention Soto
Ayam Lamongan CAK HAR di Surabaya.
Adapun karakteristik responden sebanyak 120 yang ditetapkan adalah pria dan
wanita berumur 18-60 tahun dimana usia matang untuk melakukan pembelian dan
pembayaran secara mandiri, dan memiliki kondisi mental yang sudah matang untuk
menentukan keputusan pembelian ulang, melakukan pembelian dan mengonsumsi
Soto Ayam Cak Har.
Dari 120 responden, sebagian besar usia pelanggan restoran Soto Cak Har di
Surabaya sebanyak 53.3% atau 84 responden adalah usia 18-35 tahun. Berdasarkan
penelitian yang dilakukan maka diperoleh hasil bahwa keempat hipotesis yang
diajukan diterima dengan dukungan nilai lamda loading paling besar ditunjukkan oleh
pengaruh ambience terhadap repurchase intention yaitu sebesar 0,447. Nilai lamda
loading terbesar selanjutnya adalah pengaruh dari food quality terhadap repurchase
intention sebesar 0,352. Selanjutnya adalah pengaruh dari variabel perceived value
yaitu sebesar 0,292 dan yang terakhir adalah variabel service quality yaitu sebesar
0,207 / Most people prefer to buy food outside without the hassle of cooking
themselves because the time itself is limited. In addition, eating outside as in
restaurants, cafes or other eating places is considered to be a medium to be gathered
with relatives in the middle of solidity routine. Coupled with the busy busyness and
high mobility will make people tend to be susceptible to saturation, so need a place to
release the fatigue after a day of activity (Truth and Yahya, 2016). Therefore, eating
out as in the restaurant to be one alternative to the right choice to meet the needs of
food and social society.
A place to eat named "Soto Ayam Lamongan CAK HAR" was originally
housed in the canteen Office of Industry and Commerce Surabaya until now
developed from a small cart into a family restaurant that has three branches of the
place that is on Jl. Arief Rachman Hakim, Jl. Dr. Ir. H. Soekarno. This rapid
development is inseparable from the loyalty of consumers who are always willing to
re-eat the chicken soup products. With this rapid development, the researcher is
interested to deeper in relation to the marketing mix that has been applied to Soto
Ayam Lamongan CAK HAR. Therefore, research will be conducted to see the effect
of food quality, Service Quality, Ambiance and Value on Repurchase Intention of
Soto Ayam Lamongan CAK HAR in Surabaya.
The characteristics of respondents as many as 120 specified are men and
women aged 18-60 years in which the age of maturity to make purchases and
payments independently, and have a mature mental condition to determine the
decision to buy back, make purchases and eating Soto Ayam Cak Har.
Of the 120 respondents, most of the customers of Soto Cak Har restaurant in
Surabaya were 53.3% or 84 respondents were 18-35 years old. Based on the research
done, the results obtained that the four proposed hypotheses are accepted with the
support of lamda loading the largest indicated by the influence of ambience to
repurchase intention of 0.447. The next largest lamda loading value is the influence of
food quality on repurchase intention of 0.352. Next is the influence of the variable
perceived value of 0.292 and the last is the service quality variable that is equal to
0.207
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Rochima, Siti NIM01120150094 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Ronald, Ronald UNSPECIFIED UNSPECIFIED Thesis advisor Amelia, Amelia UNSPECIFIED UNSPECIFIED |
Uncontrolled Keywords: | repurchase intention; food quality; service quality; ambiance; perceived value; soto cak har |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Surabaya > Business School > Management Current > Faculty/School - UPH Surabaya > Business School > Management |
Depositing User: | Rafael Rudy |
Date Deposited: | 03 Jul 2023 07:06 |
Last Modified: | 03 Jul 2023 07:06 |
URI: | http://repository.uph.edu/id/eprint/56399 |