Tanadi, William (2023) the influence of food quality, price, and promotion toward customer satisfaction purchase decision at Ho Teh Tiam. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
The competition in the food and beverage business is increasing, making it
challenging to provide improved strategies for preserving food quality, offering
competitive prices, and engaging in promotional activities. The writer has learned
from the customer reviews that there were frequent complaints about the quality of
the cuisine. As it influences their subsequent purchase decision and may cause them
to switch to other rivals, the pricing was more expensive than other similar
competitive markets, and the number of promotions and social media followers are
smaller, so this would be further studied in this study.
This research is purposed to identify if food quality, price, and promotion
will deeply influence customer purchase decision at Ho Teh Tiam. This research
was approached using quantitative research using descriptive employment
methods.
The population is the customer who ever purchase at Ho Teh Tiam, with 96
samples collected by using accidental sampling through questionnaire distribution.
In order to conduct the analysis, multiple linear regressions, coefficients
determination, and hypothesis testing were used.
The result from determination coefficient have strength of 55.5% that show
that food quality (X1), price (X2), and promotion (X3) in this research have large
influence toward customer purchase decision (Y). Hence, show that the better the
food quality, with the strategy of pricing, followed by promotion, will increase the
customer purchase decision.
Based on the analysis result, Ho Teh Tiam may consider develop new menus
to attract new or existing customers, also ensure cost are calculated and do research
media social usage to do promotion and keep in touch with the customer./Persaingan dalam bisnis makanan dan minuman semakin meningkat,
sehingga menjadi tantangan untuk memberikan strategi yang lebih baik dalam
menjaga kualitas makanan, menawarkan harga yang kompetitif, dan melakukan
kegiatan promosi. Penulis telah mempelajari dari ulasan pelanggan bahwa sering
ada keluhan tentang kualitas masakan. Karena hal tersebut mempengaruhi
keputusan pembelian mereka selanjutnya dan dapat menyebabkan mereka beralih
ke saingan lain, harga yang lebih mahal daripada pasar kompetitif serupa lainnya,
dan jumlah promosi serta pengikut media sosial yang lebih sedikit, maka hal ini
akan dipelajari lebih lanjut dalam penelitian ini.
Penelitian ini bertujuan untuk mengetahui apakah kualitas makanan,
harga, dan promosi akan sangat mempengaruhi keputusan pembelian pelanggan
di Ho Teh Tiam. Penelitian ini didekati dengan menggunakan penelitian kuantitatif
dengan metode deskriptif.
Populasi penelitian ini adalah pelanggan yang pernah membeli di Ho Teh
Tiam, dengan 96 sampel yang dikumpulkan dengan menggunakan accidental
sampling melalui penyebaran kuesioner. Untuk melakukan analisis, digunakan
regresi linier berganda, koefisien determinasi, dan uji hipotesis.
Hasil dari koefisien determinasi memiliki kekuatan sebesar 57,2% yang
menunjukkan bahwa kualitas makanan (X1), harga (X2), dan promosi (X3) dalam
penelitian ini memiliki pengaruh yang besar terhadap keputusan pembelian
konsumen (Y). Oleh karena itu, menunjukkan bahwa semakin baik kualitas
makanan, dengan strategi penetapan harga, diikuti dengan promosi, akan
meningkatkan keputusan pembelian pelanggan.
Berdasarkan hasil analisis, Ho Teh Tiam dapat mempertimbangkan untuk
mengembangkan menu baru untuk menarik pelanggan baru atau yang sudah ada,
juga memastikan biaya dihitung dan melakukan penelitian penggunaan media
sosial untuk melakukan promosi dan tetap berhubungan dengan pelanggan.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Tanadi, William NIM03013180039 williamtanadi223@icoud.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Putra, Ali Syah NIDN0108128102 ali.putra@lecturer.uph.edu |
Uncontrolled Keywords: | food quality; price; promotion; customer purchase decision |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Users 29603 not found. |
Date Deposited: | 15 Aug 2023 04:42 |
Last Modified: | 15 Aug 2023 04:42 |
URI: | http://repository.uph.edu/id/eprint/57332 |