Alifia, Syafanisa (2023) the influence of instagram social media, brand image, and store atmosphere on customer purchasing intention at Sippin Indonesia Dr Mansyur branch Medan. Bachelor thesis, Universitas PelitaHarapan.
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Abstract
CV Pangan Kreasi Nusantara or better known as Sippin Indonesia is a
company engaged in the business of selling bubble tea. The company experienced
a decline in sales due to reduced buying intention. The purpose of this study was to
look at the problems experienced by Instagram social media, brand image and store
atmosphere that affect customer purchase intentions.
Consumers will buy products if their assessment of the products reveals that
the products they buy are well-known through social media; customers will buy if
the product's brand image is good; and customers will place a higher value on a
comfortable store environment.
Quantitative research with descriptive and causal studies was used to
analyze a sample of 150 customers. Respondents were Sippin Indonesia customers
who were taken using convenience sampling.
The distribution of the questionnaires carried out has passed the validity and
reliability tests. The data tested also passed the normality test, multicollinearity test,
heteroscedasticity, and multiple linear regression tests. From the hypothesis test
with the results of the F test (16,692 > 2.44) that social media, brand image and
store atmosphere simultaneously influence customer purchase intentions at Sippin
Indonesia and the result of t test that social media (4.308 > 1.976), brand image
(3.271 > 1.976), and store atmosphere (3.168 > 1.976) partially influence customer
purchase intention at Sippin Indonesia.
It is possible to suggest this to companies in order to boost their Instagram
followers like collaborate with Instagram celebrity or make more promotion that
can attract more intention of people, offer services that help customers remember
their brand like boost more promotion thus can reach more people, and still leave
room for spacious entrances that improve customer convenience. / CV Pangan Kreasi Nusantara atau yang lebih dikenal dengan Sippin
Indonesia merupakan perusahaan yang bergerak di bidang usaha penjualan
bubble tea. Perusahaan mengalami penurunan penjualan yang disebabkan
berkurangnya minat beli. Tujuan penelitian ini untuk melihat permasalahan yang
dialami sosial media instagram, citra merek dan suasana toko berpengaruh
terhadap niat beli pelanggan.
Konsumen akan membeli produk jika penilaiannya terhadap produk
mengungkapkan bahwa produk yang dibelinya terkenal melalui media sosial;
pelanggan akan membeli jika citra merek produk itu baik; dan pelanggan akan
menempatkan nilai yang lebih tinggi pada lingkungan toko yang nyaman.
Penelitian kuantitatif dengan studi deskriptif dan kausal digunakan untuk
menganalisis sampel sebanyak 150 pelanggan. Respondennya adalah pelanggan
Sippin Indonesia yang diambil dengan menggunakan convenience sampling.
Penyebaran kuesioner yang dilakukan telah melewati uji validitas dan
reliabilitas. Data yang diuji juga lolos uji normalitas, uji multikolinearitas,
heteroskedastisitas, dan uji regresi linier berganda. Dari uji hipotesis dengan hasil
uji F (16.692 > 2,44) bahwa sosial media, citra merek dan suasana toko secara
simultan berpengaruh terhadap niat pembelian pelanggan pada Sippin Indonesia
dan hasil uji t bahwa media sosial (4,308 > 1,976), citra merek (3,271 > 1,976),
dan atmosfir toko (3,168 > 1,976) secara parsial berpengaruh terhadap niat beli
konsumen di Sippin Indonesia.
Dapat direkomendasikan kepada perusahaan, untuk meningkatkan follower
sosial media Instagram perusahaan seperti berkolaborasi dengan selebritas
Instagram atau membuat lebih banyak promosi yang dapat menarik lebih banyak
minat orang, memberikan solusi agar citra merek dapat dengan mudah diingat
pelanggan seperti meningkatkan lebih banyak promosi sehingga dapat menjangkau
lebih banyak orang, dan tetap memberikan ruang untuk pintu masuk yang lebar
sehingga dapat meningkatkan kenyamanan pelanggan.
Item Type: | Thesis (Bachelor) |
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Creators: | Creators NIM Email ORCID Alifia, Syafanisa NIM03013190053 alifia.lie.sa@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Khong, Rifin NIDN0103037603 rifin.khong@lecturer.uph.eduu |
Uncontrolled Keywords: | social media, brand image, store atmosphere and customer purchase intention |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Users 28621 not found. |
Date Deposited: | 16 Aug 2023 04:11 |
Last Modified: | 16 Aug 2023 04:11 |
URI: | http://repository.uph.edu/id/eprint/57706 |