Kartika, Nia (2019) Analisis pengaruh awareness of manufacturer’s name melalui product-quality perception, perceived risks, price-value perception, dan brand attitude terhadap brand loyalty indofood di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
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Abstract
Pada tahun 2018 pertumbuhan produk-produk dalam negeri sudah mulai
berkembang, banyak produk-produk yang mampu bersaing di pasar nasional
maupun internasional. Industri makanan dan minuman merupakan satu dari lima
sektor industri prioritas dalam pelaksanaan revolusi industri keempat. Salah satu
perusahaan yang bergerak dibidang industri makanan dan minuman nasional adalah
anak perusahaan dari Salim Group, yaitu PT. Indofood Sukses Makmur Tbk. Visi
PT. Indofood Sukses Makmur adalah menjadi perusahaan total food solutions.
Penelitian ini bertujuan untuk mengetahui bagaimana pengaruh awarness of
manufacturer’s name terhadap brand loyalty, melalui product-quality perception
(product quality infereces extrinsic cues and product quality inferences intrinsic
cues), perceived risk (financial-functional risks and psychological-social risk),
price-value perception (price sensitivity and value sensitivity), dan brand attitude.
Manfaat yang diharapkan dari penelitian ini adalah menambah khasanah ilmu
pengetahuan di bidang manajemen khususnya seberapa besar pengaruh brand
attitude sehingga meningkatkan brand loyalty yang pada akhirnya akan
meningkatkan kesetiaan merek dari perusahaan Indofood.
Penelitian ini merupakan penelitian kausal. Metode penelitian yang
digunakan adalah metode kuantitatif dengan pengolahan data menggunakan
AMOS. Pengumpulan data dilakukan dengan penyebaran kuesioner kepada 135
responden dengan karakteristik responden pria dan wanita berumur 18-60 tahun,
berdomisili di Surabaya, mengetahui produk-produk yang ditawarkan Indofood,
pernah melakukan pembelian dan menggunakan produk Indofood sebanyak tiga
sampai empat kali selama dua bulan terakhir, pernah berbelanja produk lainnya
selain Indofood (seperti wings, unilever, dll).
Hasil penelitian menunjukkan bahwa Awareness of Manufacturer’s Name
berpengaruh signifikan terhadap Product-Quality Perception made from Extrinsic
Cues dengan koefisien regresi sebesar 0.939; Awareness of Manufacturer’s Name
berpengaruh signifikan terhadap Product-Quality Perception made from Intrinsic
Cues dengan koefisien regresi sebesar 0.919; Awareness of Manufacturer’s Name
berpengaruh signifikan terhadap Financial-Functional Risk dengan koefisien
regresi sebesar 0.607; Awareness of Manufacturer’s Name berpengaruh signifikan
terhadap Psychological-Social Risk dengan koefisien regresi sebesar 0.836;
Awareness of Manufacturer’s Name berpengaruh signifikan terhadap Price
Sensitivity dengan koefisien regresi sebesar 0.673; Awareness of Manufacturer’s
Name berpengaruh signifikan terhadap Value Sensitivity dengan koefisien regresi
sebesar 0.808; Product-Quality Perception made from Extrinsic Cues berpengaruh
signifikan terhadap Brand Attitude dengan koefisien regresi sebesar 0.713;
Product-Quality Perception made from Intrinsic Cues dengan koefisien regresi
sebesar 0.137; Financial-Functional Risks dengan koefisien regresi sebesar 0.002;
Psychological-Social Risk dengan koefisien regresi sebesar 0.017; Price Sensitivity
dengan koefisien regresi sebesar 0.018; Value Sensitivity dengan koefisien regresi
sebesar 0.012 berpengaruh tidak signifikan terhadap Brand Attitude; Brand Attitude
berpengaruh signifikan terhadap Brand Loyalty dengan koefisien regresi sebesar
0.923 / In 2018 the growth of domestic products has begun to develop, many
products are able to compete in national and international markets. The food and
beverage industry is one of the five priority industrial sectors in the implementation
of the fourth industrial revolution. One of the companies engaged in the national
food and beverage industry is a subsidiary of the Salim Group, namely PT. Indofood
Sukses Makmur Tbk. Vision of PT. Indofood Sukses Makmur is a total food
solutions company.
This study aims to determine how the influence of the awarness of
manufacturer's name on brand loyalty, through product quality quality (product
quality extrinsic cues and product quality in intrinsic cues), perceived risk (financial
risks and psychological social risk), price value perception and price sensitivity,
and brand attitude. The expected benefit of this research is to increase the repertoire
of knowledge in the field of management, especially how much influence brand
attitude has on increasing brand loyalty which will ultimately increase the brand
loyalty of the Indofood company.
This research is a causal study. The research method used is a quantitative
method by processing data using AMOS. Data collection was carried out by
distributing questionnaires to 135 respondents with characteristics of male and
female respondents aged 18-60 years, domiciled in Surabaya, knowing the products
offered by Indofood, having purchased and used Indofood products three to four
times over the past two months, ever shop for other products besides Indofood (such
as wings, unilever, etc.).
The results showed that Awareness of Manufacturer’s Name had a
significant effect on Product-Quality Perception made from Extrinsic Cues with a
regression coefficient of 0.939; Awareness of Manufacturer’s Name has a
significant effect on Product-Quality Perception made from Intrinsic Cues with a
regression coefficient of 0.919; Awareness of Manufacturer’s Name has a
significant effect on Financial-Functional Risk with a regression coefficient of
0.607; Awareness of Manufacturer's Name has a significant effect on
Psychological-Social Risk with a regression coefficient of 0.836; Awareness of
Manufacturer’s Name has a significant effect on Price Sensitivity with a regression
coefficient of 0.673; Awareness of Manufacturer’s Name has a significant effect on
Value Sensitivity with a regression coefficient of 0.808; Product-Quality Perception
made from Extrinsic Cues has a significant effect on Brand Attitude with a
regression coefficient of 0.713; Product-Quality Perception made from Intrinsic
Cues with a regression coefficient of 0.137; Financial-Functional Risks with a
regression coefficient of 0.002; Psychological-Social Risk with a regression
coefficient of 0.017; Price Sensitivity with a regression coefficient of 0.018; Value
Sensitivity with a regression coefficient of 0.012 has no significant effect on Brand
Attitude; Brand Attitude has a significant effect on Brand Loyalty with a regression
coefficient of 0.923
Item Type: | Thesis (Bachelor) |
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Creators: | Creators NIM Email ORCID Kartika, Nia 00000027334 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Ronald, Ronald UNSPECIFIED UNSPECIFIED Thesis advisor Amelia, Amelia UNSPECIFIED UNSPECIFIED |
Uncontrolled Keywords: | awarness of manufacturer’s name brand loyalty; product-quality perception; financial-functional risk; psychological-social risk; price sensitivity; value sensitivity; brand attitude |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Surabaya > Business School > Management Current > Faculty/School - UPH Surabaya > Business School > Management |
Depositing User: | Rafael Rudy |
Date Deposited: | 07 Sep 2023 04:00 |
Last Modified: | 07 Sep 2023 04:00 |
URI: | http://repository.uph.edu/id/eprint/58076 |