Daven, Olivia Joevita (2019) Analisis pengaruh affective community commitment, continuance community commitment, dan normative community commitment terhadap brand commitment melalui brand attachment pada pengguna tokopedia di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
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Abstract
Di zaman yang modern ini, teknologi internet yang canggih telah
membawa cara bisnis baru dengan memperkenalkan e-commerce. Salah satu ecommerce
yang selalu menempati urutan yang pertama dalam jumlah pengunjung
terbanyak adalah Tokopedia. Sebagai perusahaan ternama Tokopedia harus tetap
menjaga komitmennya.
Penelitian ini ditujukan untuk menganalisa pengaruh variabel Affective
Community Commitment, Continuance Community Commitment dan Normative
Community Commitment terhadap Brand Commitment melalui Brand Attachment
pada pengguna Tokopedia di Surabaya. Sampel yang digunakan pada penelitian
ini yaitu pada laki-laki dan wanita, berusia 18-60 tahun yang tinggal di kota
Surabaya sejumlah 100 responden yang melakukan pembelian barang dari
Tokopedia dalam waktu enam bulan terakhir. Untuk pengolahan dan
penganalisaan data dalam penelitian ini yaitu dengan menggunakan AMOS 22.0
sebagai software untuk mengolah data.
Temuan empiris tersebut mengindikasi bahwa hubungan Affective
Community Commitmen memiliki pengaruh terhadap Brand Attachment dengan
koefisian regresi sebesar 0.557, Continuance Community Commitmen memiliki
pengaruh terhadap Brand Attachment dengan koefisian regresi sebesar 0.587,
Normative Community Commitment tidak memiliki pengaruh terhadap Brand
Attachment dengan koefisian regresi sebesar 0.175, Brand Attachment memiliki
pengaruh terhadap Brand Commitment dengan koefisian regresi sebesar 0.981 / In this modern, sophisticated internet technology has brought new
business ways to introduce e-commerce. One of e-commerce that always ranks
first in the highest number of visitors is Tokopedia. As a well-known company
Tokopedia must keep its commitment.
This research aims to analyze the influence of Affective Community
Commitment, Continuance Community Commitment and Normative Community
Commitment variables on Brand Commitments through Brand Attachment to
Tokopedia users in Surabaya. The sample used in this study was male and female,
aged 18-60 years living in the city of Surabaya with 100 respondents who
purchased goods from Tokopedia in the past six months. For processing and
analyzing the data in this study, that is by using AMOS 22.0 as a software for
processing data.
The empirical findings indicate that the relationship of Affective
Community Commitment has an influence on Brand Attachment with regression
coefficient of 0.557, Continuance Community Commitment has an influence on
Brand Attachment with regression coefficient of 0.587, Normative Community
Commitment has no effect on Brand Attachment with regression coefficient of
0.175, Brand Attachment has an influence on Brand Commitment with regression
coefficient of 0.981
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Daven, Olivia Joevita NIM00000027263 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Ronald, Ronald UNSPECIFIED UNSPECIFIED Thesis advisor Soedybio, Yolanda UNSPECIFIED UNSPECIFIED |
Uncontrolled Keywords: | affective community commitment; continuance community commitment; normative community commitment; brand attachment; brand commitment |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Surabaya > Business School > Management Current > Faculty/School - UPH Surabaya > Business School > Management |
Depositing User: | Rafael Rudy |
Date Deposited: | 07 Sep 2023 07:21 |
Last Modified: | 07 Sep 2023 07:21 |
URI: | http://repository.uph.edu/id/eprint/58085 |