Mandera, Nadia Avevania (2016) Analisis pengaruh budaya organisasi dan motivasi terhadap kepuasan kerja dan kinerja karyawan di kantor pelayanan pajak pratama Pasuruan. Bachelor thesis, Universtitas Pelita Harapan.
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Abstract
Sebagai salah satu unsur penting dalam suatu negara, pajak memiliki peran
yang sangat besar guna untuk kepentingan pembangunan dan pengeluaran
pemerintah. Untuk mengamankan sistem perpajakan di indonesia, perlu adanya
kualitas sumber daya manusia yang handal didalam sistem pemerintahan tersebut.
Namun di Indonesia perihal sumber daya manusia masih tergolong rendah.
Sedangkan fenomena yang kerap terjadi di Kantor Pelayana Pajak adalah masih
rendahnya kesadaran wajib pajak untuk membayar pajak dan masih rendahnya
pengetahuan masyarakat akan pembayaran pajak. Fenomena lainnya adalah
tingkat kepuasan kerja pegawai pajak yang seringkali menurun akibat masih
minimnya jumlah pegawai pajak yang tidak sebanding dengan jumlah wajib pajak
dengan beragam kebutuhan pajaknya. Untuk dapat mengatasi hal tersebut, maka
Kantor Pelayanan Pajak Pratama perlu untuk meningkatkan Kinerja pegawai
pajaknya.
Penelitian ini ditujukan untuk menganalisa pengaruh variabel Budaya
Organisasi dan Motivasi terhadap Kepuasan Kerja dan Kinerja Karyawan di
Kantor Pelayanan Pajak Pratama Pasuruan. Metode sampel yang digunakan pada
penelitian ini yaitu full sampling. Responden dari penelitian ini berjumlah 120
responden. Untuk pengolahan dan penganalisaan data dalam penelitian ini yaitu
dengan menggunakan SPSS sebagai software untuk mengolah data. Hasil analisis
menunjukkan bahwa Statistical Product and Service Solutions (SPSS) dengan
software 22.0 sebagai software untuk mengolah data kuisioner.
Hasil penelitian menunjukkan bahwa Budaya Organisasi terhadap Kinerja
Karyawan memiliki koefisien regresi dengan nilai sebesar 0.056 dan Budaya
Organisasi berpengaruh positif dan tidak signifikan terhadap Kinerja Karyawan.
Hubungan antara Budaya Organisasi terhadap Kepuasan Kerja Karyawan
memiliki koefisien regresi dengan nilai sebesar 0.472, dan Budaya Organisasi
berpengaruh positif dan signifikan terhadap Kepuasan Kerja Karyawan.
Hubungan Budaya Organisasi terhadap Motivasi Kerja Karyawan memiliki
koefisien regresi dengan nilai sebesar 0.806, dan Budaya Organisasi berpengaruh
positif dan signifikan terhadap Motivasi Kerja Karyawan. Hubungan antara
vi
Kepuasan Kerja Karyawan terhadap Kinerja Karyawan memiliki koefisien regresi
dengan nilai sebesar 0.487, dan Kepuasan kerja karaywan berpengaruh positif dan
signifikan terhadap Kinerja Karyawan. Hubungan Motivasi Kerja Karyawan
terhadap Kinerja Karyawan memiliki koefisien regresi dengan nilai sebesar 0.343,
dan Motivasi Kerja Karyawan berpengaruh positif dan signifikan terhadap
Kepuasan Kerja Karyawan. Dan Hubungan Motivasi Kerja Karyawan terhadap
Kepuasan Kerja Karyawan memiliki koefisien regresi dengan nilai sebesar 0.205,
dan Motivasi Kerja Karyawan berpengaruh positif dan tidak signifikan terhadap
Kinerja Karyawan / As one of the important elements in this country, the Tax has a very big
role in order for the construction and government spending. To secure the tax
system in Indonesia, the need for quality human resources that are reliable within
the government system. But in Indonesia concerning human resources is still
relatively low. While the phenomenon that often occurs in pelayana Tax Office is
still low awareness of the taxpayer to pay taxes and low public awareness of tax
payment. Other phenomena are employee satisfaction levels are often decreased
due to tax still inadequate number of tax officials who are not proportional to the
number of taxpayers and the diverse needs of the tax. To overcome this, the Tax
Office Pratama need to improve employee performance tax.
This study aimed to analyze the influence of organizational culture
variables and Motivation on Job Satisfaction and Performance of Employees in
the Tax Office Primary Pasuruan. Sampling method used in this research is full
sampling. The respondents of this study were 120 respondents. For processing and
analyzing the data in this research is by using SPSS as software for data
processing. The analysis showed that the Statistical Product and Service Solutions
(SPSS) with 22.0 software as software for data processing questionnaires.
The results showed that the Employee Performance Organizational Culture
has a regression coefficient with a value of 0.056 and Cultural Organization and
not significant positive effect on employee performance. The relationship between
the Cultural Organization of the Employee Satisfaction has a regression
coefficient with a value of 0.472, and Cultural Organisation positive and
significant impact on Employee Satisfaction. Cultural Relations Organization on
Employee Motivation has a regression coefficient with a value of 0806, and
Cultural Organisation positive and significant impact on Employee Motivation.
The relationship between Employee Satisfaction on Employee Performance has a
regression coefficient with a value of 0487, and job satisfaction karaywan positive
and significant effect on employee performance. Employee Motivation
relationship the Employee Performance has a regression coefficient with a value
of 0343, and Employee Motivation positive and significant impact on Employee
Satisfaction. Motivation and Employee Relations of the Employee Satisfaction
viii
has a regression coefficient with a value of 0.205, and Employee Motivation and
no significant positive effect on employee performance
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Mandera, Nadia Avevania NIM01120130054 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Amelia, Amelia UNSPECIFIED UNSPECIFIED Thesis advisor Ronald, Ronald UNSPECIFIED UNSPECIFIED |
Uncontrolled Keywords: | organization culture; employee satisfaction; employee's motivation; employee's performance |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Surabaya > Business School > Management Current > Faculty/School - UPH Surabaya > Business School > Management |
Depositing User: | Rafael Rudy |
Date Deposited: | 26 Oct 2023 04:02 |
Last Modified: | 26 Oct 2023 04:02 |
URI: | http://repository.uph.edu/id/eprint/58521 |