Prayoga, Ryan Anantha (2014) Analisis pengaruh brand evidence, brand hearsay, dan satisfaction terhadap repurchase intention melalui brand attitude pelanggan pizza hut delivery di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
![Title.pdf [thumbnail of Title.pdf]](http://repository.uph.edu/style/images/fileicons/text.png)
Sampul.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
Preview
Abstract.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (18kB) | Preview
Preview
Bab 1.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (418kB) | Preview
![Chapter2.pdf [thumbnail of Chapter2.pdf]](http://repository.uph.edu/style/images/fileicons/text.png)
Bab 2.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (273kB)
![Chapter3.pdf [thumbnail of Chapter3.pdf]](http://repository.uph.edu/style/images/fileicons/text.png)
Bab 3.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (513kB)
![Chapter4.pdf [thumbnail of Chapter4.pdf]](http://repository.uph.edu/style/images/fileicons/text.png)
Bab 4.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
![Chapter5.pdf [thumbnail of Chapter5.pdf]](http://repository.uph.edu/style/images/fileicons/text.png)
Penutup.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (362kB)
Preview
Pustaka.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (225kB) | Preview
Abstract
Fast food industry is a fast paced industry’s growth in Indonesia, these
industrial supply to Indonesia GDP up to 60%. Processed food, canned food and
beverages, primary food that served in a restaurant and small to medium size
business that runs in culinary. Pizza Hut Delivery, one of the pizza restaurant that
serve pizza as a main dishes specialize in delivery within first thirty minute as its
trademark.
The purpose of this study was to determine the effect of Brand Hearsay,
Brand Evidence, Satisfaction and Brand Attitude to Repurchase Intention. The
expected benefits of this research is to increase the repertoire of knowledge in the
field of management, especially how large the influence of Brand Attitude so as to
increase Repurchase Intention that will eventually form the success of the
company in the long run.
This study is causal. The method used is quantitative methods of
processing the data using SPSS. Data was collected by distributing questionnaires
to 130 respondents with the characteristics of male and female respondents aged
18-60 years, buy Pizza Hut Delivery product more than once within the last
month, know Pizza Hut Delivery advertisement in Surabaya and live in Surabaya.
The results showed that consumer alienation with regression coefficient of
0.228, with a regression coefficient of Machiavellianism 2.40 and self esteem with
a regression coefficient of 0.279 negatively and significantly affect past customer
misbehavior. Aggressiveness variables with regression coefficients of 0.101 and
sensation seeking with a regression coefficient of 0.064 for positive but not
significant effect on past customer misbehavior. While past customer misbehavior
with a regression coefficient of 0.203 and a significant positive effect on future
intentions misbehavior. These findings indicate that the intentions affect the past
misbehavior future intentions while the variable self-esteem is the highest
negative influence on past customer misbehavior.
The results showed that Brand Attitude with regression coefficient of
0.607 for positive and significant effect on Repurchase Intention. Variable Brand
Hearsay with regression coefficient of 0.629 for positive and significant effect on
Brand Evidence. Variable Brand Hearsay with regression coefficient of 0.177 and
variable Brand Evidence with regression coefficient of 0.677 for positive and
significant effect on Satisfaction. Variable Brand Evidence with regression
coefficient of 0.338, variable Brand Hearsay 0.180, variable Satisfaction with
regression coefficient of 0.272, for positive and significant effect on Brand
Attitude. These findings indicate that Brand Attitude affect Repurchase Intention / Industri makanan cepat saji (fast food) merupakan industri yang
mengalami pertumbuhan pesat di Indonesia. Pertumbuhan dalam bidang makanan
mampu menyuplai PDB Indonesia hingga sebesar 60%. Dengan berbagai bentuk
industri makanan di Indonesia mulai dari makanan olahan, makanan primer
(restoran) hingga makanan dan minuman dalam kemasan serta berbagai UMKM
di Indonesia yang bergerak di bidang makanan. Pizza Hut Delivery sebagai salah
satu perusahaan restoran besar di Indonesia yang menyajikan pizza sebagai menu
utama dengan menggunakan kecepatan pengiriman dalam waktu 30 menit sebagai
ciri khas dari perusahaan.
Adapun tujuan dari penelitian ini adalah untuk mengetahui pengaruh dari
Brand Hearsay, Brand Evidence, Satisfaction dan Brand Attitude terhadap
Repurchase Intention. Manfaat yang diharapkan dari penelitian ini adalah
menambah khasanah ilmu pengetahuan di bidang manajemen khususnya seberapa
besar pengaruh Brand Attitude sehingga dapat meningkatkan Repurchase
Intention yang pada akhirnya akan membentuk kesuksesan dari perusahaan dalam
jangka panjang.
Penelitian ini merupakan penelitian kausal. Metode penelitian yang
digunakan adalah metode kuantitatif dengan pengolahan data menggunakan SPSS.
Pengumpulan data dilakukan dengan penyebaran kuesioner kepada 130 responden
dengan karakteristik responden pria dan wanita berumur 18-60 tahun, melakukan
pembelian produk Pizza Hut Delivery lebih dari sekali dalam satu bulan terakhir,
mengetahui iklan yang dilakukan Pizza Hut Delivery di Surabaya dan berdomisili
di Surabaya.
Hasil penelitian menunjukkan bahwa Brand Attitude dengan koefisien
regresi sebesar 0.607 mempengaruhi secara positif dan signifikan terhadap
Repurchase Intention. Variabel Brand Hearsay dengan koefisien regresi sebesar
0.629 mempengaruhi secara positif dan signifikan terhadap Brand Evidence.
Variabel Brand Hearsay dengan koefisien regresi sebesar 0.177 dan variabel
Brand Evidence dengan koefisien regresi sebesar 0.677 mempengaruhi secara
positif dan signifikan terhadap Satisfaction. Serta variabel Brand Evidence dengan
koefisien regresi sebesar 0.338, variabel Brand Hearsay dengan koefisien regresi
sebesar 0.180, variabel Satisfaction dengan koefisien regresi sebesar 0.272,
mempengaruhi secara positif dan signifikan terhadap Brand Attitude. Temuan
tersebut mengindikasikan bahwa Brand Attitude mempengaruhi Repurchase
Intention
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Prayoga, Ryan Anantha NIM01120110024 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Ronald, Ronald UNSPECIFIED UNSPECIFIED Thesis advisor Amelia, Amelia UNSPECIFIED UNSPECIFIED |
Uncontrolled Keywords: | repurchase intention; brand evidence; brand hearsay; satisfaction; brand attitude |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Surabaya > Business School > Management Current > Faculty/School - UPH Surabaya > Business School > Management |
Depositing User: | Rafael Rudy |
Date Deposited: | 14 Nov 2023 08:09 |
Last Modified: | 14 Nov 2023 08:09 |
URI: | http://repository.uph.edu/id/eprint/58753 |