Putri, Auriga Prawinarti (2014) Pengaruh kualitas layanan, kualitas produk, nilai yang dirasakan, inovasi, promosi, dan kepuasan pelanggan terhadap minat beli ulang produk rumah dannis di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
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Abstract
Produk Rumah Dannis adalah salah satu merk atau produk busana muslim memang
sangat dikenal di masyarakat, khususnya di kota Pahlawan Surabaya. Berdiri pada tahun 1996,
Produk Rumah Dannis lebih menuangkan konsep produknya. Pada awal tahun 2003, Produk
Rumah Dannis mencoba menggarap segmen untuk kalangan remaja dan orang tua.
Penelitian ini bertujuan untuk mengetahui pengaruh Kualitas Produk, Kualitas Layanan,
Nilai yang Dirasakan, Inovasi, Promosi terhadap Kepuasan Pelanggan dan pengaruh Kepuasan
Pelanggan dengan Minat Beli Ulang produk “Rumah Dannis Jl.Pakis” di Surabaya.
Penelitian ini merupakan penelitian kausal. Metode penelitian yang digunakan adalah
metode kuantitatif dengan pengolahan data menggunakan SPSS 16.0 merupakan software yang
digunakan untuk mengolah dan menganalisis data dalam penelitian ini. Pengumpulan data
dilakukan dengan penyebaran kuesioner kepada 137 responden dengan karakteristik responden
pria dan wanita berumur 17-60 tahun, pernah menggunakan produk Rumah Dannis minimal 6
bulan terakhir dan berdomisili di Surabaya.
Hasil penelitian menunjukkan bahwa kepuasan produk dengan koefisien regresi sebesar
0.233, kualitas layanan dengan koefisien regresi sebesar 0.181, nilai yang dirasakan 0.138, inovasi
dengan koefisien 0.280, promosi dengan koefisien sebesar 0.342 dan kepuasan pelanggan dengan
koefisien 0.434yang mempengaruhi minat beli ulang secara positif dan signifikan / Products Rumah Dannis is one of the brands or products Moslem is very well known in
the community, especially in the city of Surabaya Heroes. Established in 1996, Home Products
Dannis pouring over product concept. In early 2003, trying Dannis Home Products operating
segment for teens and parents.
This study aims to determine the effect of Product Quality, Service Quality, Perceived
Value, Innovation, and Customer Satisfaction Promotion to influence customer satisfaction with
the product Interests Buy Birthday "Home Dannis Jl.Pakis" in Surabaya.
This study is causal the method used quantitative methods of processing the data using
SPSS 16.0 software was used to process and analyze the data in this study. Data was collected by
distributing questionnaires to 137 respondents with the characteristics of male and female
respondents aged 17-60 years, never use products Rumah Dannis last at least 6 months and live in
Surabaya.
The results showed that satisfaction with the product of the regression coefficient of
0.233, the quality of service with a regression coefficient of 0.181, the perceived value of 0.138,
with a coefficient of 0.280 innovation, promotion with a coefficient of 0.342 and a coefficient of
customer satisfaction with buying interest re 0.434yang affect positively and significantly
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Putri, Auriga Prawinarti NIM01120110058 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Amelia, Amelia UNSPECIFIED UNSPECIFIED Thesis advisor Gunawan, Hananiel M. UNSPECIFIED UNSPECIFIED |
Uncontrolled Keywords: | product quality; service quality; perceived value; innovation; promotion; customer satisfaction; re buying interest |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Surabaya > Business School > Management Current > Faculty/School - UPH Surabaya > Business School > Management |
Depositing User: | Rafael Rudy |
Date Deposited: | 14 Nov 2023 08:48 |
Last Modified: | 14 Nov 2023 08:48 |
URI: | http://repository.uph.edu/id/eprint/58755 |