Marco, Malvin (2023) Analysis of intention in purchasing Xiaomi smartphone with reference to product features, social influences, and brand image (case study on Xiaomi customers in Medan). Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Xiaomi Inc. is a company which focuses on electronic devices covering
software, smartphone, home appliances, etc. Xiaomi started their expansion into
Indonesia, and it is perceived to receive less attention in the current times. This
statement can be supported by the decrease sales data, features offered are yet to be
competitive, negative social influences, as well as the brand image inside the
customer’s mind. Therefore, this research is done to further analyse the influence
of product features, social influence, and brand image towards purchase intention
of Xiaomi smartphone in Medan.
Product features, social influences, and brand image have positive influence
towards the purchase intention of Xiaomi smartphone, which means that any
fluctuation in those variables will increase purchase intention at the same time.
The research design applied in this research is the quantitative research
followed by descriptive and causal study. The sampling method used is convenience
sampling, and the sample collected is 99 respondents.
During the testing of validity, reliability, normality, multicollinearity, and
heteroscedasticity, the data shows that it passes the requirements of each testing and
considered as a good data. The regression equation is Y = -7.564 + 0.505 X1+ 0.192
X2 + 0.882 X3. In the hypothesis test, it shows that product features, social
influence, and brand image partially and simultaneously affects purchase intention.
These variables are described as influencing 72.5% of the purchase intention.
As a result, the writer suggests Xiaomi Indonesia to improve the features,
such as battery life, hire well-trained salesperson to influence the purchase
intention, offer unique features, retaining the customers by being interactive in
social media as well as offer great services. / Xiaomi Inc adalah salah satu Perusahaan yang fokus terhadap perangkat
elektronik seperti perangkat lunak, gawai, peralatan rumah tangga, dsb. Xiaomi
telah memulai expansinya ke Indonesia, dan dipersepsikan telah menerima sedikit
perhatian pada saat ini. Pernyataan ini didukung oleh penurunan data sales, fitur
yang diberikan kurang kompetitif, pengaruh sosial yang kurang, persepsi
konsumen terhadap citra merek. Oleh karena itu, penelitian ini dilakukan untuk
menganalisa pengaruh dari fitur produk, pengaruh sosial, dan citra merek terhadap
minat beli smartphone Xiaomi di Medan.
Fitur produk, pengaruh sosial, dan citra merek memiliki pengaruh yang
positif terhadap minat beli gawai Xiaomi, yang dimana menandakan peningkatan
dalam variable ini di waktu yang sama akan mengakibatkan peningkatan di minat
beli.
Desain penelitian yang digunakan dalam penilitian ini adalah pendekatan
kuantitatif yang diikuti oleh penilitian deskriptif dan kausal. Metode sampel yang
digunakan adalah sampel convenience, dan terkumpul 99 responden.
Pada percobaan validitas, keandalan, normalitas, multikolinearitas dan
heteroskedastisitas, penelitian ini melewati tes tersebut dan diperkirakan sebagai
data yang baik. Persamaan regresinya adalah Y = -7.564 + 0.505 X1+ 0.192 X2 +
0.882 X3. Pada tes hipotesis, ditunjukkan bahwa fitur produk, pengaruh sosial, dan
citra merek secara parsial dan bersamaan mempengaruhi minat beli. Variabel ini
dapat menjelaskan 72.5% dari minat beli.
Oleh karena itu, penulis menyarankan Xiaomi untuk meningkatkan fitur
seperti daya tahan baterai, memperkerjakan pegawai yang terlatih untuk
mempengaruhi minat beli konsumen, fitur yang unik, mempertahankan konsumen
dengan interaktif di sosial media dan memberikan servis yang baik.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Marco, Malvin NIM03011200001 malvinmarco@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Eddy, Eddy NIDN0110018704 eddy.mdn@lecturer.uph.edu |
Uncontrolled Keywords: | Product Features ; Social Influence ; Brand Image ; Purchase Intention |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | malvin marco |
Date Deposited: | 13 Feb 2024 13:32 |
Last Modified: | 13 Feb 2024 13:32 |
URI: | http://repository.uph.edu/id/eprint/61955 |