Kwok, Edbert (2023) The influence of electronic word of mouth and brand image on customer purchase intention at PT Tjokie Permata Lestari, Medan. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
PT Tjokie Permata Lestari is a company engaged in the production of plastic
water tanks made of polyethylene which has been established since 7 February
2012. This Company is located at Jalan Jala IV, No.38, Medan Marelan, Medan.
The company manufactures a variety of plastic products, including water tanks, and
other accessories. Based on the interviews conducted with the leader of PT Tjokie
Permata Lestari, the writer found there is a problem related to customer purchasing
decisions. The number of purchases is unstable and falls shortof the target. It can be
seen that PT Tjokie Permata's target is sustainable, and the number of customer
purchases is not reached. E-WOM and brand image cansignificantly contribute to
the success and market performance of water tankmanufacturers or suppliers. They
can influence customer trust, brand preference, and the overall perception of a water
tank brand in the marketplace.
Primary and secondary data are used in this research, the questionnaires are
distributed to customers of PT Tjokie Permata Lestari, Medan, and data is measured
byvalidity and reliability tests. The sampling method used in this study is the non probability sampling method, specifically snowball sampling. The data is analyzed
using SPSS 26.00, the research model is being tested using normality,
heteroscedasticity, multicollinearity, and linearity tests. The data is also tested with
linear regression, multiple linear regression, and coefficient of determination test,
then the hypothesis test is done with the F-Test and T-Test.
The study has indicated that Electronic Word Of Mouth and Brand Image
have a significant influence on Customer Purchase Intention At PT Tjokie Permata
Lestari, Medan. For recommendations, companies are advised to improve word of
mouth and brand image to increase customer buying interest at PT Tjokie Permata
Lestari. / PT Tjokie Permata Lestari merupakan perusahaan yang bergerak di bidang
produksi tangki air plastik berbahan polietilen yang telah berdiri sejak 7 Februari
2012. Perusahaan ini beralamat di Jalan Jala IV, No.38, Medan Marelan,Medan.
Perusahaan ini memproduksi berbagai produk plastik, termasuk tangki air, dan
aksesoris lainnya. Berdasarkan wawancara yang saya lakukan dengan pimpinan
PT Tjokie Permata lestari, penulis menemukan adanya permasalahan terkait
keputusan pembelian pelanggan. Jumlah pembelian tidak stabil dan tidak mencapai
target. Hal ini terlihat bahwa PT Target Tjokie Permata berkesinambungan dan
jumlah pembelian nasabah tidak tercapai. E-WOM dan citra merek dapat
berkontribusi secara signifikan terhadap keberhasilan dan kinerja pasar produsen
atau pemasok tangki air. Mereka dapat mempengaruhi kepercayaan pelanggan,
preferensi merek, dan persepsi keseluruhan tentang merektangki air di pasar.
Data primer dan sekunder digunakan dalam penelitian ini, kuesioner
disebarkan kepada pelanggan PT Tjokie Permata Lestari, Medan, data diukur
dengan uji validitas dan reliabilitas. Metode pengambilan sampel yang digunakan
dalam penelitian ini adalah metode non-probability sampling, yaitu snowball
sampling. Data dianalisis menggunakan SPSS 26.00, model penelitian diuji
menggunakan uji normalitas, heteroskedastisitas, multikolinearitas, dan linieritas.
Data juga diuji dengan regresi linier, regresi linier berganda, dan uji koefisien
determinasi, kemudian uji hipotesis dilakukan dengan Uji F dan Uji T.
Hasil penelitian menunjukkan bahwa Electronic Word Of Mouth dan Brand
Image berpengaruh signifikan terhadap Minat Beli Pelanggan Pada PT Tjokie
Permata Lestari, Medan. Untuk rekomendasi, perusahaan disarankan agar dapat
meningkatkan word of mouth dan brand image agar dapat meningkatkan minat beli
pelanggan pada PT Tjokie Permata Lestari.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Kwok, Edbert NIM03011200056 edbert963@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Lumbantobing, Paul NIDN0312096209 paul.lumbantobing@gmail.com |
Uncontrolled Keywords: | electronic word of mouth ; brand image ; purchase intention |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Edbert Kwok |
Date Deposited: | 16 Feb 2024 03:17 |
Last Modified: | 16 Feb 2024 03:17 |
URI: | http://repository.uph.edu/id/eprint/62086 |