Fortunata, Audrey Larisa (2023) The influence of food quality, online customer review, and brand image toward customer purchase decision at Rumah Makan Waroeng Cemara. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
The food and beverage industry in Indonesia has been increasing rapidly.
There are many new tenants entering the market which causes an increase in the
competition. Rumah Makan Waroeng Cemara as one of the restaurants is having
several issues regarding the food quality, online customer review, and brand image
which may affect the customer purchase decision.
This study aims to evaluate whether food quality, online customer review,
and brand image have an influence on the customer purchase decision at Rumah
Makan Waroeng Cemara. There are four hypotheses to be tested in this study.
The writer uses quantitative research method, descriptive, and causal
research design to figure out the influence between independent and dependent
variables. A questionnaire is used to gather the data needed and SPSS 25.0 is used
to analyze and calculate the data. The number of samples collected using the non-
probability sampling technique of Lemeshow formula with the total respondents
collected are 110 customers.
The results of the data analysis and hypotheses test show that food quality,
online customer review, and brand image have a partial and simultaneous influence
towards the customer purchase decision at Rumah Makan Waroeng Cemara. Data
analysis in this study includes validity test, reliability test, normality test,
multicollinearity test, heteroscedasticity test, and multiple linear regression
analysis.
The recommendations for Rumah Makan Waroeng Cemara are to improve
their food quality, enhance the variety of food, provide interesting new menu
options, and build a strong online reputation through a positive and consistent
customer experience. Rumah Makan Waroeng Cemara also needs to maintain a
good brand image and increase brand popularity by implementing a good marketing
and branding strategy. / Industri makanan dan minuman di Indonesia telah berkembang sangat
pesat. Banyaknya pesaing baru yang masuk ke pasaran telah menyebabkan
persaingan meningkat. Rumah Makan Waroeng Cemara sebagai salah satu
restoran mengalami permasalahan mengenai kualitas makanan, ulasan pelanggan
online, dan citra merek yang dapat mempengaruhi keputusan pembelian
pelanggan.
Penelitian ini bertujuan untuk mengevaluasi apakah kualitas makanan,
ulasan pelanggan online, dan citra merek mempunyai pengaruh terhadap
keputusan pembelian pelanggan di Rumah Makan Waroeng Cemara. Ada empat
hipotesis yang akan diuji dalam penelitian ini.
Penulis menggunakan metode penelitian kuantitatif, deskriptif, dan desain
penelitian kausal untuk mengetahui pengaruh antara variabel independen dan
dependen. Kuesioner digunakan untuk mengumpulkan data dan SPSS 25.0
digunakan untuk menganalisis dan menghitung data. Jumlah sampel yang
dikumpulkan menggunakan teknik non-probability sampling dengan rumus
Lemeshow dan jumlah responden yang terkumpul sebanyak 110 pelanggan.
Hasil analisis data dan uji hipotesis menunjukkan kualitas makanan, ulasan
pelanggan online, dan citra merek mempunyai pengaruh secara parsial dan
simultan terhadap keputusan pembelian pelanggan di Rumah Makan Waroeng
Cemara. Analisis data dalam penelitian ini meliputi uji validitas, uji reliabilitas,
uji normalitas, uji multikolinearitas, uji heteroskedastisitas, dan analisis regresi
linier berganda.
Rekomendasi untuk Rumah Makan Waroeng Cemara adalah meningkatkan
kualitas makanan, memperbanyak variasi makanan, memberikan pilihan menu
baru yang menarik dan membangun reputasi online yang kuat melalui pengalaman
pelanggan yang positif dan konsisten. Rumah Makan Waroeng Cemara juga perlu
menjaga citra merek yang baik dan meningkatkan popularitas merek dengan
menerapkan strategi pemasaran yang baik.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Fortunata, Audrey Larisa NIM03013200101 audreylarisaf@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Khong, Rifin NIDN0103037603 UNSPECIFIED |
Uncontrolled Keywords: | food quality; online customer review; brand image; customer purchase decision |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Audrey Larisa Fortunata |
Date Deposited: | 17 Feb 2024 12:32 |
Last Modified: | 04 Mar 2024 03:10 |
URI: | http://repository.uph.edu/id/eprint/62323 |