Andros, Andros (2023) Influence of brand image and personal selling on purchase decisions at PT Prima Hitech Sempurna, Medan. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
PT. Prima Hitech Sempurna, Medan experienced a decline in purchase
decisions that can be seen from the sales this was suspected due to brand image
and personal selling. The aim of this research is to investigate whether brand
image and personal selling have simultaneous influence on purchase decisions at
PT Prima Hitech Sempurna, Medan.
Brand image and personal selling play an important role in increasing
purchase decisions. With an increase in purchase decisions can encourage
increased sales.
In this research, the writer used quantitative, descriptive, causal research
design and IBM SPSS statistics version 26. The sampling technique used was
simple random sampling. The sample size was 121 customers at PT Prima Hitech
Sempurna, Medan.
This research passed the validity test, reliability test, normality test,
multicollinearity test, heteroscedasticity test, multiple linear regression test and
the equation is Y = 6.194+ 0.190 X1+ 0.463 X2+ e. The results of hypothesis test
showed that brand image and personal selling have influence on purchase
decisions at PT Prima Hitech Sempurna, Medan at either partial or simultaneous
and the value of determination is 71.4%
Recommendations for PT. Prima Hitech Sempurna, Medan can improve
hitachi's image, the company needs to optimize product complaints to respond
properly and appropriately and quickly so that hitachi's image can be positive and
need to improve the performance of salesmen by providing job training in how to
market, communicate and train mastery of product information and resolution of
customer complaints so as to improve customer purchasing decisions. / PT. Prima Hitech Sempurna, Medan experienced a decline in purchase
decisions that can be seen from the sales this was expected due to brand image
and personal selling. The aim of this research is to investigate whether brand
image and personal selling have simultaneous influence on purchasing decisions
at PT Prima Hitech Sempurna, Medan.
Citra merek dan penjualan perseorangan memainkan peran penting dalam
meningkatkan keputusan pembelian. Dengan adanya peningkatan keputusan
pembelian dapat mendorong peningkatan penjualan.
Dalam penelitian ini, penulis menggunakan desain penelitian kuantitatif,
deskriptif, kausal dan IBM SPSS statistics versi 26. Teknik sampling yang
digunakan adalah simple random sampling. Jumlah sampel sebanyak 121
pelanggan di PT Prima Hitech Sempurna, Medan.
Penelitian ini lolos uji validitas, uji reliabilitas, uji normalitas, uji
multikolinearitas, uji heteroskedastisitas, uji regresi linier berganda dan
persamaannya adalah Y = 6,194+ 0,190 X1+ 0,463 X2+ e. Hasil uji hipotesis
menunjukkan bahwa brand image dan penjualan perseorangan berpengaruh
terhadap keputusan pembelian di PT Prima Hitech Sempurna, Medan baik secara
parsial maupun simultan dan nilai determinasinya adalah 71,4%
Rekomendasi untuk PT. Prima Hitech Sempurna, Medan dapat
meningkatkan citra hitachi, perusahaan perlu mengoptimalkan pengaduan produk
agar dapat merespon dengan baik dan tepat dan cepat sehingga citra hitachi
dapat positif dan perlu meningkatkan kinerja salesman dengan memberikan
pelatihan kerja bagaimana memasarkan, mengkomunikasikan dan melatih
penguasaan informasi produk dan penyelesaian pengaduan pelanggan sehingga
dapat meningkatkan keputusan pembelian pelanggan.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Andros, Andros NIM03011200042 androstouris@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Alimin, Erina NIDN0103097202 erina.alimin@lecturer.uph.edu |
Uncontrolled Keywords: | brand image ; personal selling ; purchase decisions |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Andros Andros |
Date Deposited: | 20 Feb 2024 02:10 |
Last Modified: | 20 Feb 2024 02:10 |
URI: | http://repository.uph.edu/id/eprint/62362 |