Stefannie, Stefannie (2024) The influence of brand image, restaurant atmosphere, and social media promotion towards customer purchase intention at Ta Shanghai Restaurant Medan. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Ta Shanghai Medan purchase intention from customers to their product is
associated to many factors such as how customers perceive the brand, the
environment of the place, and the promotion that is appealing to customers, it can
be used to predict a customer’s desire to purchase or not. The objective is to know
whether brand image, restaurant atmosphere and social media promotion have
influence towards purchase intention.
Brand image, restaurant atmosphere, and social media promotion each has
a crucial role to shape purchase intention from customers, as it will highly affect
the decision making of potential or existing customers.
In this research, the writer used quantitative research with descriptive and
causal research design. The sampling technique used is convenience sampling, and
the population will be all customers and sample size is 97 customers at Ta Shanghai
Medan.
The result from SPSS 25 is in hypothesis test, the partial and simultaneous
test result stated that the independent variables have influence towards dependent
variable. Furthermore, the determination test shows 82.5% which means that there
are strong impact of the independent variables towards dependent variable and the
rest 17.5% are not discussed in this research. Multiple regression analysis shows all
value of the independent variables are positive therefore it can be concluded that
there are strong and positive relationship between brand image, restaurant
atmosphere, and social media promotion towards customer purchase intention.
The writer recommended for Ta Shanghai Medan to focus more on their
social media promotion such as discount package for a family of ten rather than
creating only credit card promotion to attract more potential customers dine in Ta
Shanghai Medan. / Niat beli dari pelanggan Ta Shanghai Medan terhadap produk mereka
dikaitkan dengan banyak faktor seperti bagaimana pelanggan mempersepsikan
merek, lingkungan tempat, dan promosi yang menarik bagi pelanggan, hal ini
dapat digunakan untuk memprediksi keinginan pelanggan untuk membeli atau
tidak. Tujuan dari penelitian ini adalah untuk mengetahui apakah citra merek,
suasana restoran, dan promosi media sosial memiliki pengaruh terhadap niat
membeli.
Citra merek, suasana restoran, dan promosi media sosial masing-masing
memiliki peran penting untuk membentuk niat beli dari pelanggan, karena akan
sangat mempengaruhi pengambilan keputusan calon pelanggan atau pelanggan
yang sudah ada.
Dalam penelitian ini, penulis menggunakan jenis penelitian kuantitatif
dengan desain penelitian deskriptif dan kausal. Teknik pengambilan sampel yang
digunakan adalah convenience sampling, dengan populasi seluruh pelanggan dan
jumlah sampel sebanyak 97 pelanggan di Ta Shanghai Medan.
Hasil dari SPSS 25 adalah pada uji hipotesis, hasil uji parsial dan simultan
menyatakan bahwa variabel independen memiliki pengaruh terhadap variabel
dependen. Selanjutnya, uji determinasi menunjukkan 82,5% yang berarti bahwa
terdapat pengaruh yang kuat dari variabel independen terhadap variabel dependen
dan sisanya 17,5% tidak dibahas dalam penelitian ini. Analisis regresi berganda
menunjukkan semua nilai variabel independen bernilai positif sehingga dapat
disimpulkan bahwa terdapat hubungan yang kuat dan positif antara citra merek,
suasana restoran, dan promosi media sosial terhadap niat beli pelanggan.
Penulis merekomendasikan Ta Shanghai Medan untuk lebih fokus pada
promosi media sosial seperti paket diskon untuk keluarga beranggotakan sepuluh
orang daripada hanya membuat promosi kartu kredit untukmenarik lebih banyak
calon pelanggan yang bersantap di Ta Shanghai Medan.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Stefannie, Stefannie NIM03013210032 Stefanniiezhang@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Khong, Rifin NIDN0103037603 rifin.khong@lecturer.uph.edu |
Uncontrolled Keywords: | Brand Image; Restaurant Atmosphere; Social Media Promotion; Customer Purchase Intention |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Stefannie Stefannie |
Date Deposited: | 25 Feb 2025 03:41 |
Last Modified: | 25 Feb 2025 03:41 |
URI: | http://repository.uph.edu/id/eprint/64432 |