Gunawan, Yohan (2024) Pengaruh relationship quality dan information sharing terhadap supplier performance di PT XYZ. Masters thesis, Universitas Pelita Harapan.
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Abstract
Penelitian ini bertujuan untuk menganalisis pengaruh kualitas hubungan dan
berbagi informasi terhadap kinerja pemasok di PT XYZ. Studi ini menguji delapan
hipotesis yang mencakup pengaruh kepercayaan, komitmen, kepuasan terhadap
organisasi, kepuasan terhadap harga, kepuasan terhadap komunikasi, berbagi
informasi terhadap loyalitas pemasok, komunikasi pemasok, dan kualitas pemasok.
Metode penelitian yang digunakan adalah survei dengan kuesioner yang disebarkan
kepada 180 responden dari perusahaan pemasok PT XYZ. Analisis data dilakukan
menggunakan metode Partial Least Squares Structural Equation Modeling (PLS�SEM). Hasil penelitian menunjukkan bahwa komitmen memiliki pengaruh positif
terhadap berbagi informasi. Kepuasan terhadap organisasi dan kepuasan terhadap
harga juga ditemukan memiliki pengaruh positif terhadap berbagi informasi.
Berbagi informasi secara signifikan meningkatkan loyalitas pemasok, komunikasi
pemasok, dan kualitas pemasok. Namun, pengaruh kepercayaan dan kepuasan
terhadap komunikasi terhadap berbagi informasi tidak terbukti signifikan. Temuan
ini memperkuat pentingnya membangun hubungan yang berkualitas tinggi dan
berbagi informasi yang efektif dalam meningkatkan kinerja pemasok. Implikasi
manajerial dari penelitian ini mencakup strategi untuk mempertahankan dan
meningkatkan kinerja tinggi, optimalisasi sumber daya, pemantauan sederhana, dan
fokus pada peningkatan area berkepentingan tinggi dan kinerja rendah. / This research aims to analyze the influence of relationship quality and information
sharing on supplier performance at PT XYZ. The study tests eight hypotheses that
cover the impact of trust, commitment, satisfaction with the organization,
satisfaction with pricing, satisfaction with communication, information sharing on
supplier loyalty, supplier communication, and supplier quality. The research
method used is a survey with questionnaires distributed to 180 respondents from
the supplier companies of PT XYZ. Data analysis was conducted using the Partial
Least Squares Structural Equation Modeling (PLS-SEM) method. The results of the
study indicate that commitment has a positive influence on information sharing.
Satisfaction with the organization and satisfaction with pricing were also found to
have a positive influence on information sharing. Information sharing significantly
improves supplier loyalty, supplier communication, and supplier quality. However,
the influence of trust and satisfaction with communication on information sharing
was not proven to be significant. These findings reinforce the importance of
building high-quality relationships and effective information sharing in enhancing
supplier performance. The managerial implications of this research include
strategies for maintaining and enhancing high performance, optimizing resources,
simple monitoring, and focusing on improving areas of high interest and low
performance.
Item Type: | Thesis (Masters) |
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Creators: | Creators NIM Email ORCID Gunawan, Yohan NIM01804220024 joehunt78@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Arianto, Radityo Fajar NIDN0304067503 radityo.arianto@uph.edu |
Uncontrolled Keywords: | kualitas hubungan ; berbagi informasi ; kinerja pemasok ; kepercayaan ; komitmen ; kepuasan ; relationship quality ; information sharing ; supplier performance ; trust ; commitment ; satisfaction |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management Current > Faculty/School - UPH Karawaci > Business School > Master of Management |
Depositing User: | Yohan Gunawan |
Date Deposited: | 05 Aug 2024 08:41 |
Last Modified: | 05 Aug 2024 08:41 |
URI: | http://repository.uph.edu/id/eprint/64605 |