Analisis pengaruh customer review dan influencer endorsement terhadap purchase intention produk Skintific

Candra, Gebby (2024) Analisis pengaruh customer review dan influencer endorsement terhadap purchase intention produk Skintific. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

Industri kecantikan di Indonesia berkembang pesat, dan permintaan terhadap produk skincare dan makeup yang dirancang khusus untuk iklim tempat yang tropis terus meningkat. Skintific merek kecantikan internasional yang baru memasuki pasar Indonesia pada tahun 2021, dengan cepat mendapatkan popularitas melalui klaim ilmiah yang mengklaim produknya mampu memperbaiki skin barrier dan teksturnya yang ringan di kulit pada iklim tropis. Di bawah tekanan persaingan dan perlindungan kecantikan yang ketat, Skintific memilih untuk mengandalkan ulasan pelanggannya dan dukungan influencer yang berpengaruh untuk membentuk peran citra merek dan pengaruhnya terhadap pembelian. Penelitian ini bertujuan untuk menganalisis hubungan antara Customer Review dan Influencer Endorsement terhadap Purchase Intention produk Skintific, dengan Trust sebagai variabel mediasi. Pendekatan kuantitatif digunakan dalam penelitian ini, dan data dikumpulkan melalui kuesioner online yang disebarkan kepada 190 responden menggunakan metode purposive sampling. Analisis data dilakukan menggunakan Structural Equation Modeling (SEM) dengan perangkat lunak SmartPLS. Hasil penelitian menunjukkan bahwa Influencer Endorsement memiliki pengaruh signifikan terhadap Purchase Intention, sementara Customer Review tidak menunjukkan pengaruh yang signifikan terhadap Purchase Intention. Selain itu, Trust terbukti memediasi hubungan antara Influencer Endorsement dan Purchase Intention. Penelitian ini memberikan wawasan penting bagi industry kecantikan, khususnya dalam memanfaatkan kekuatan Influencer Marketing di era digital. Penelitian lanjutan disarankan untuk memperluas sampel dan mengintegrasikan pendekatan kualitatif guna memperoleh pemahaman yang lebih mendalam./The beauty industry in Indonesia is growing rapidly, with increasing demand for skincare and makeup products designed specifically for tropical climates. Skintific, an international beauty brand that entered the Indonesian market in 2021, quickly gained popularity through scientific claims that its products can repair the skin barrier while providing a lightweight feel suitable for tropical weather. Facing intense competition and high beauty standards, Skintific has chosen to rely on Customer Reviews and Influencer Endorsement to shape its brand image and impact purchase behavior. This study aims to analyze the relationship between Customer Review and Influencer Endorsement on the Purchase Intention of Skintific products, with Trust as a mediating variable. A quantitative approach was employed in this study, with data collected through online questionnaires distributed to 190 respondents using purposive sampling. Data analysis was conducted usin Structural Equation Modeling (SEM) through the SmartPLS software. The results indicate that Influencer Endorsement has a significant effect on Purchase Intention, while Customer Review does not show a significant impact on Purchase Intention. Additionally, Trust is found to mediate the relationship between Influencer Endorsement and Purchase Intention. This study provides important insights for the beauty industry, especially in leveraging the power of Influencer Marketing in the digital era. Future research is recommended to expand the sample and integrate qualitative approaches to gain a deeper understanding
Item Type: Thesis (Bachelor)
Creators:
Creators
NIM
Email
ORCID
Candra, Gebby
NIM01011210096
gebby21a@gmail.com
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Kristiyono, Yokie Radnan
NIDN0324058008
paulus.radnan@uph.edu
Uncontrolled Keywords: customer review; influencet endorsement; purchase intention; trust; Skintific.
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Business School > Management
Current > Faculty/School - UPH Karawaci > Business School > Management
Depositing User: GEBBY CANDRA
Date Deposited: 12 Dec 2024 05:09
Last Modified: 12 Dec 2024 06:57
URI: http://repository.uph.edu/id/eprint/65769

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