Aurelia, Jocelyn (2024) The influence of social media marketing, brand image, and promotion on customer purchase decision at Ma-bac Cemara Asri Medan. Bachelor thesis, Universitas Pelita Harapan.
![Title [thumbnail of Title]](http://repository.uph.edu/style/images/fileicons/text.png)
Title.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (206kB)
![Abstract [thumbnail of Abstract]](http://repository.uph.edu/style/images/fileicons/text.png)
Abstract.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (390kB)
![ToC [thumbnail of ToC]](http://repository.uph.edu/style/images/fileicons/text.png)
ToC.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (881kB)
![Chapter1 [thumbnail of Chapter1]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter1.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
![Chapter2 [thumbnail of Chapter2]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter2.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
![Chapter3 [thumbnail of Chapter3]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter3.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
![Chapter4 [thumbnail of Chapter4]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter4.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (3MB)
![Chapter5 [thumbnail of Chapter5]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter5.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (554kB)
![Bibliography [thumbnail of Bibliography]](http://repository.uph.edu/style/images/fileicons/text.png)
Bibliography.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (628kB)
![Appendices [thumbnail of Appendices]](http://repository.uph.edu/style/images/fileicons/text.png)
Appendices.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (8MB)
Abstract
The food and beverage industry in Indonesia has been expanding rapidly,
bringing intense competition as new businesses continuously enter the market. MABAC Cemara Asri Medan, the first outdoor Korean BBQ restaurant in Medan, faces
challenges related to social media marketing, brand image, and, promotion which
can significantly impact customer purchase decisions.
This study aims to assess the influence of social media marketing, brand
image, and promotion on customer purchase decisions at MA-BAC. Four
hypotheses are tested to explore these relationships.
A quantitative research method, statistical analysis, research instrument test,
including descriptive statistics and inferential techniques such as correlation and
regression, will be conducted to examine relationships between variables. Data
collection is conducted through a structured questionnaire, and the data is analyzed
using SPSS 25.0. The sample consists of customers of MA-BAC, selected through
non-probability purposive sampling techniques. The population number is
unknown and uncertain, the Lemeshow’s formula will be used to calculate the
sample size, the sample size will be 97 respondents.
The results of data analysis and hypothesis testing indicate that social media
marketing, brand image, and promotion each have a partial and simultaneous
influence on customer purchase decisions at MA-BAC. Data analysis includes
validity and reliability testing, along with normality, multicollinearity,
heteroscedasticity, multiple linear regression analyses, and coefficient of
determination were all passed in the study.
Based on the findings, recommendations are provided for MA-BAC to
enhance their social media engagement, improve brand image, and refine
promotional strategies to better influence customer purchase decisions. /Industri makanan dan minuman di Indonesia telah berkembang pesat,
membawa persaingan yang ketat karena bisnis baru terus memasuki pasar. MABAC Cemara Asri Medan, restoran BBQ Korea outdoor pertama di Medan,
menghadapi tantangan terkait pemasaran media sosial, citra merek, dan promosi,
yang dapat berdampak signifikan pada keputusan pembelian pelanggan.
Penelitian ini bertujuan untuk menilai pengaruh pemasaran media sosial,
citra merek, dan promosi terhadap keputusan pembelian pelanggan di MA-BAC.
Empat hipotesis diuji untuk mengeksplorasi hubungan ini.
Metode penelitian kuantitatif, analisis statistik, uji instrumen penelitian,
termasuk statistik deskriptif dan teknik inferensial seperti korelasi dan regresi, akan
dilakukan untuk memeriksa hubungan antar variabel. Pengumpulan data dilakukan
melalui kuesioner terstruktur, dan data dianalisis menggunakan SPSS 25.0. Sampel
terdiri dari pelanggan MA-BAC, yang dipilih melalui teknik pengambilan sampel
purposive non-probabilitas. Jumlah populasi tidak diketahui dan tidak pasti, rumus
Lemeshow akan digunakan untuk menghitung ukuran sampel, ukuran sampel akan
menjadi 97 responden.
Hasil analisis data dan pengujian hipotesis menunjukkan bahwa social
media marketing, brand image, dan promosi masing-masing memiliki pengaruh
parsial dan simultan terhadap keputusan pembelian pelanggan di MA-BAC.
Analisis data meliputi pengujian validitas dan reliabilitas, bersama dengan
normalitas, multikolinearitas, heteroskedastisitas, analisis regresi linier berganda,
dan koefisien determinasi semuanya disahkan dalam penelitian ini.
Berdasarkan temuan tersebut, rekomendasi diberikan kepada MA-BAC
untuk meningkatkan keterlibatan media sosial mereka, meningkatkan citra merek,
dan menyempurnakan strategi promosi untuk lebih memengaruhi keputusan
pembelian pelanggan.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Aurelia, Jocelyn NIM03013220034 jocelynaurelia2510@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Khong, Rifin 0103037603 rifin.khong@lecturer.uph.edu |
Uncontrolled Keywords: | Social media marketing; brand image; promotion and customer purchase decision |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Jocelyn Aurelia |
Date Deposited: | 25 Feb 2025 03:37 |
Last Modified: | 25 Feb 2025 03:37 |
URI: | http://repository.uph.edu/id/eprint/67145 |