Valentine, Natasya (2024) The influence of store atmosphere and brand image on customer’s buying intention at Junction Café, Medan. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
This study aims to examine the influence of cafe atmosphere and brand
image on customer purchase intention at Junction Cafe. The declining number of
transactions shows that there is a decrease in customer buying interest that occurs
due to the cafe atmosphere and brand image.
Many factors can influence customer buying interest, including seeing a
good brand image and a comfortable store atmosphere. Creating a store atmosphere
that is comfortable, fun, follows trends, and is beautiful to the eye will create an
attractive impression and influence customer buying interest.
The research method in this study is quantitative and descriptive using a
causality study with a sample of 125 consumers. Respondents are customers who
are taken using sampling criteria using non probability with convenience sampling.
The questionnaire distribution has passed the validity and reliability tests.
The data tested has also passed the tests of normality, multicollinearity,
heteroscedasticity, and multiple linear regression. The results showed that the cafe
atmosphere, cafe atmosphere and brand image simultaneously influenced purchase
intention with a coefficient of determination of 56.2%. In partial testing, the cafe
atmosphere and brand image have a significant effect on buying interest.
Recommendations that can be given to the management of Junction Cafe,
can consider conducting regular visual surveys to regular customers and new
visitors. Junction Cafe must continue to innovate and adapt their offerings to
evolving consumer trends and preferences. For this reason, Junction Cafe needs to
create strategies that encourage customers to experiment with the various menus
available. / Penelitian ini bertujuan untuk meneliti pengaruh dari suasana kafe dan
citra merek terhadap minat beli pelanggan di Junction Cafe. Jumlah transaksi yang
menurun memperlihatkan bahwa adanya penurunan minat beli pelanggan yang
terjadi karena adanya suasana kafe dan citra merek.
Banyak faktor yang dapat mempengaruhi minat beli pelanggan,
diantaranya adalah dengan melihat adanya citra merek yang baik dan suasana toko
yang nyaman. Menciptakan suasana toko yang nyaman, menyenangkan,mengikuti
tren, dan indah dipandang mata akan menciptakan kesan yang menarik dan
mempengaruhi minat beli pelanggan.
Metode penelitian pada penelitian ini adalah kuantitatif dan
deskriptif dengan menggunakan studi kausalitas dengan sampel sebanyak 125
konsumen. Responden merupakan pelanggan yang diambil menggunakan kriteria
pengambilan sampel menggunakan non probability dengan convenience sampling.
Penyebaran kuesioner telah melewati uji validitas dan reliabilitas. Data
yang diuji juga telah lolos uji normalitas, multikolinearitas, heteroskedastisitas,
dan regresi linier berganda. Hasil penelitian menunjukkan bahwa suasana kafe,
suasana kafe dan citra merek secara simultan berpengaruh terhadap minat beli
dengan nilai koefisien determinasi sebesar 56.2%. Pada pengujian secara parsial
suasana kafe dan citra merek berpengaruh signifikan terhadap minat beli.
Rekomendasi yang dapat diberikan untuk manajemen Junction Cafe, dapat
mempertimbangkan untuk melakukan survei visual secara berkala kepada
pelanggan tetap dan pengunjung baru. Junction Cafe harus terus berinovasi dan
menyesuaikan penawaran mereka dengan tren dan preferensi konsumen yang terus
berkembang. Untuk itu, Junction Cafe perlu membuat strategi yang mendorong
pelanggan untuk bereksperimen dengan berbagai menu yang tersedia.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Valentine, Natasya NIM03013200033 nnatasyavalentine@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Bukidz, Danny Philipe 0112128104 danny.bukidz@uph.edu |
Uncontrolled Keywords: | brand image; buying intention; store atmosphere |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Natasya Valentine |
Date Deposited: | 25 Feb 2025 03:39 |
Last Modified: | 25 Feb 2025 03:39 |
URI: | http://repository.uph.edu/id/eprint/67149 |