Lumban Toruan, Gabriella Oktaviana (2024) The influence of digital marketing and brand image on PT Matahari Department Store tbk customer purchasing intention in Medan mediated by perceived value. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
The rapid growth of digital marketing has changed how businesses in retail
engage with consumers, making it crucial to understand its impact on purchasing
behavior. Similarly, a strong brand image helps build trust and loyalty, which can
influence purchasing decisions. Perceived value, which refers to the consumer's
assessment of the overall benefits compared to the costs of a product or service,
plays a crucial role in this process. It can enhance the effectiveness of digital
marketing efforts and amplify the impact of a positive brand image on consumer
purchasing intention,
The purpose of this research is to investigate the influence of Digital
Marketing (�1
) and Brand Image (�2
) on Purchase Intention (Y) with Perceived
Value (Z) as the intervening variable.
A quantitative approach was used, collecting data from customers in Medan.
It is conducted using quantitative approach that includes the collection of primary
data from the customer of Matahari Department Store who resides in Medan. The
online questionnaire was distributed through social media and collected using
Google Form. There are 100 respondents that comes from Medan. In the
formulation of the seven hypotheses, various tests such as descriptive statistics,
measurement outer model (convergent validity, discriminant validity, and reliability
test), and inner model measurement (R-Square and T-Test) are administered using
SmartPLS3.28.
The findings indicate that both digital marketing and brand image have a
positive and significant effect on perceived value. Additionally, perceived value
significantly mediates the relationship of digital marketing and brand image to
customer purchasing intention at PT. Matahari Department Store Tbk in Medan./ Pertumbuhan pemasaran digital yang cepat telah mengubah cara bisnis
ritel berinteraksi dengan konsumen, sehingga sangat penting untuk memahami
dampaknya terhadap perilaku pembelian. Demikian pula, citra merek yang kuat
membantu membangun kepercayaan dan loyalitas, yang dapat memengaruhi
keputusan pembelian. Nilai yang dirasakan, yang mengacu pada penilaian
konsumen terhadap manfaat keseluruhan dibandingkan dengan biaya produk atau
layanan, memainkan peran penting dalam proses ini. Hal ini dapat meningkatkan
efektivitas upaya pemasaran digital dan memperkuat dampak citra merek yang
positif terhadap niat beli konsumen,
Tujuan dari penelitian ini adalah untuk menyelidiki pengaruh Pemasaran
Digital (�1
) dan Citra Merek (�2
) terhadap Niat Beli (Y) dengan Nilai yang
Dipersepsikan (Z) sebagai variabel intervening.
Pendekatan kuantitatif digunakan dengan mengumpulkan data dari
pelanggan di Medan. Penelitian ini dilakukan dengan menggunakan pendekatan
kuantitatif yang mencakup pengumpulan data primer dari pelanggan Matahari
Department Store yang berdomisili di Medan. Kuesioner online didistribusikan
melalui media sosial dan dikumpulkan dengan menggunakan Google Form.
Terdapat 100 responden yang berasal dari Medan. Dalam perumusan ketujuh
hipotesis, berbagai pengujian seperti statistik deskriptif, pengukuran outer model
(validitas konvergen, validitas diskriminan, dan uji reliabilitas), dan pengukuran
inner model (R-Square dan T-Test) dilakukan dengan menggunakan SmartPLS3.28.
Penelitian menunjukkan bahwa baik pemasaran digital dan citra merek
memiliki pengaruh positif dan signifikan terhadap persepsi nilai. Selain itu,
persepsi nilai secara signifikan memediasi hubungan antara pemasaran digital,
citra merek, dan niat beli pelanggan di PT. Matahari Department Store Tbk di Medan.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Lumban Toruan, Gabriella Oktaviana NIM03011210016 gabriellaoktaviana0@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Alfonsius, Alfonsius 0113108301 alfonsius@uph.edu |
Uncontrolled Keywords: | Digital marketing; brand image; perceived value; purchasing intention |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Gabriella Oktaviana Lumbantoruan |
Date Deposited: | 25 Feb 2025 03:34 |
Last Modified: | 25 Feb 2025 03:34 |
URI: | http://repository.uph.edu/id/eprint/67217 |