Senli, Kenzie Calista (2024) The influence of social media influencer credibility, brand image, and customer engagement on the purchase intention of Focallure cosmetics in Indonesia. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
The increasing competition in the Indonesian cosmetics market, driven by
rising demand for low-cost, high-quality products, is the backdrop for this study on
Focallure Cosmetics. It investigates how social media influencer credibility, brand
image, and customer engagement influence purchase intentions among Indonesian
women.
A mixed-method approach was used, with 103 female respondents providing
primary data via online questionnaires between September and October 2024.
Statistical research with SPSS demonstrated an influence of influencer credibility
brand image and customer engagement on purchase intentions, The combined variables
yielded an R² of 0.688, suggesting an excellent model fit.
The findings highlight the significance of customer engagement, brand image,
and social media influencer credibility since these elements have a big influence on
consumers' intentions to buy. Brands may successfully increase consumers' confidence
in their purchasing intentions by concentrating on these factors, ultimately increasing
purchase intention and propelling sales growth in a cutthroat market.
The survey also emphasizes the importance of digital platforms like Instagram
and TikTok in influencing customer behavior. Effective use of these channels and
targeted cooperation with legitimate influencers can greatly increase visibility and
engagement.
Finally, recommendations focus on identifying credible influencers and
executing techniques that improve customer-brand engagement, assuring long-term
brand image and consumer engagement in competitive markets. Future studies could
investigate additional aspects, such as cultural effects, to broaden our understanding of
customer behavior / Meningkatnya persaingan pasar kosmetik Indonesia, didorong oleh
meningkatnya permintaan akan produk berbiaya rendah dan berkualitas tinggi,
menjadi latar belakang studi tentang Focallure Cosmetics ini. Ini menyelidiki
bagaimana kredibilitas influencer media sosial, citra merek, dan keterlibatan
pelanggan memengaruhi niat pembelian di kalangan perempuan Indonesia.
Pendekatan metode campuran digunakan, dengan 103 responden perempuan
memberikan data primer melalui kuesioner online antara September dan Oktober
2024. Penelitian statistik dengan SPSS menunjukkan pengaruh kredibilitas influencer
dan citra merek dan keterlibatan pelanggan pada niat pembelian, Variabel gabungan
menghasilkan R² 0,688, menunjukkan kecocokan model yang sangat baik.
Temuan ini menyoroti pentingnya keterlibatan pelanggan, citra merek, dan
kredibilitas influencer media sosial karena elemen-elemen ini memiliki pengaruh besar
pada niat konsumen untuk membeli. Merek dapat berhasil meningkatkan kepercayaan
konsumen terhadap niat pembelian mereka dengan berkonsentrasi pada faktor-faktor
ini, yang pada akhirnya akan meningkatkan niat pembelian dan mendorong
pertumbuhan penjualan di pasar yang kejam.
Survei ini juga menekankan pentingnya platform digital seperti Instagram dan
TikTok dalam memengaruhi perilaku pelanggan. Penggunaan saluran ini secara
efektif, bersama dengan kerja sama yang ditargetkan dengan influencer yang sah,
dapat sangat meningkatkan visibilitas dan keterlibatan.
Terakhir, rekomendasi berfokus pada identifikasi influencer yang kredibel dan
menjalankan teknik yang meningkatkan keterlibatan pelanggan-merek, memastikan
citra merek jangka panjang dan keterlibatan konsumen di pasar yang kompetitif. Studi
di masa depan dapat menyelidiki aspek tambahan, seperti efek budaya, untuk
memperluas pemahaman kita tentang perilaku pelanggan.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Senli, Kenzie Calista NIM03011210017 kenzie2285@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Kaban, Lila Maria NIDN0107068301 lila.kaban@uph.edu |
Uncontrolled Keywords: | Social Media Influencer Credibility; Brand Image; Customer Engagement; Purchase Intention; Focallure Cosmetics |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Depositing User: | Kenzie Calista Senli |
Date Deposited: | 25 Feb 2025 03:39 |
Last Modified: | 25 Feb 2025 03:39 |
URI: | http://repository.uph.edu/id/eprint/67243 |