Estetica, Angelica (2024) The effect of personal selling, trust, relationship marketing, and brand equity toward consumer purchase decision at PT. Selamat Sukses Abadi CBD Polonia Medan. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
PT. Selamat Sukses Abadi is a marketing office that operates independently
and is the sixth Panin Dai-ichi Life marketing point in the North Sumatra region
whose address is Jalan Mayjend. Sutoyo Siswomiharjo No. 101-A Medan. With the
current tight competition in the insurance sector and the number of agents who are
increasingly skilled when making offers to consumers, the company's sales level is
less than its target or expectations. Based on initial observations, the decrease in
consumer purchasing decisions for the company's products and services is
attributed to several factors such as personal selling, trust, relationship marketing,
and brand equity.
This study targets all consumers who purchased the company’s products in
2023, totaling 2,184 people. Using Slovin's formula with a 90% confidence level
and a 10% margin of error, a sample size of 96 will be selected. The sampling
method is probability, specifically simple random sampling, where respondents are
chosen based on chance or random encounters. Data validity and reliability will be
assessed, and analysis will be conducted in SPSS 26.0, including tests for
normality, heteroscedasticity, multicollinearity, and linearity. Further analysis
includes linear and multiple regression, coefficient of determination, and
hypothesis testing using F- and t-tests.
The study has indicated that partially and simultaneously, personal selling,
trust, relationship marketing, and brand equity has a significant effect on purchase
decision at PT. Selamat Sukses Abadi CBD Polonia Medan.
/ PT. Selamat Sukses Abadi adalah kantor pemasaran yang beroperasi
secara independen dan merupakan titik pemasaran Panin Dai-ichi Life keenam di
wilayah Sumatera Utara, beralamat di Jalan Mayjend. Sutoyo Siswomiharjo No.
101-A Medan. Dengan persaingan ketat di sektor asuransi saat ini dan semakin
terampilnya agen dalam melakukan penawaran kepada konsumen, tingkat
penjualan perusahaan masih berada di bawah target atau harapan. Berdasarkan
pengamatan awal, penurunan keputusan pembelian konsumen terhadap produk
dan layanan perusahaan disebabkan oleh beberapa faktor seperti personal selling,
kepercayaan, relationship marketing, dan brand equity.
Penelitian ini menargetkan seluruh konsumen yang membeli produk
perusahaan pada tahun 2023, dengan total 2.184 orang. Dengan menggunakan
rumus Slovin pada tingkat kepercayaan 90% dan margin kesalahan 10%, ukuran
sampel yang diambil adalah sebanyak 96 orang. Metode pengambilan sampel
adalah probabilitas, khususnya simple random sampling, di mana responden
dipilih berdasarkan pertemuan secara kebetulan atau acak. Validitas dan
reliabilitas data akan diuji, dan analisis dilakukan dengan SPSS 26.0, termasuk
uji normalitas, heteroskedastisitas, multikolinearitas, dan linearitas. Analisis
lanjutan meliputi regresi linear dan regresi berganda, koefisien determinasi, serta
pengujian hipotesis dengan uji F dan uji t.
Penelitian ini menunjukkan bahwa secara parsial dan simultan, personal
selling, kepercayaan, relationship marketing, dan brand equity memiliki pengaruh
signifikan terhadap keputusan pembelian di PT. Selamat Sukses Abadi CBD
Polonia Medan.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Estetica, Angelica NIM03011210025 03011210025@student.uph.edu UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Depari, Genesis Sembiring NIDN325019201 genesis.sembiring@lecturer.uph.edu |
Uncontrolled Keywords: | Personal Selling; Trust; Relationship Marketing; Brand Equity; Purchase Decision |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Depositing User: | Angelica Estetica |
Date Deposited: | 25 Feb 2025 10:32 |
Last Modified: | 25 Feb 2025 10:32 |
URI: | http://repository.uph.edu/id/eprint/67253 |